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Library Assistant On-Call 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization Today Kaukauna is home to 15,858 people with its own full-time Police, Fire and Rescue services and a municipally owned electric and water utility. Kaukauna is well-maintained with regular garbage collection, street cleaning, well-lit and well-paved streets and other services vital to keeping our community safe and attractive. Kaukauna boasts a 350-acre Industrial Park Network, complete with rail and heavy truck access.

Our proximity to the Fox River affords our residents with numerous recreational opportunities such as the Historic Grignon Mansion, the 1000 Islands Environmental Center, many parks and sports fields, a public swimming pool, and a public library.

City-sponsored events held in the Central Business District include a weekly outdoor music series – Live! from Hydro Park, Fox Firecracker 5k Run/Walk and the Downtown Farmer’s Market June through October. With such a variety of activities available, it should not come as a surprise that Kaukauna is also known as “The Friendly City.”  
Position Library Assistant On-Call  

Under the supervision of the Library Director and/or the Assistant Director, the Library Assistant performs essential service desk functions such as checking in and out of materials, filling holds list, returning materials to the shelves, issuing new library cards, and assisting patrons with reference, directional and/or technological (computer usage, eBook loading, etc.) questions and history room services.

Each Library Assistant is expected to come with knowledge of or be willing to acquire training to assist patrons with basic technology help.

This is an on-call (casual) position that will serve as a fill-in for staff vacancies as needed.


  • Assists at service desk helping patrons, answering reference questions, issuing new library cards, filling and retrieving holds, and providing technical support for patrons at computer stations
  • Checking out and checking in library materials.
  • Assists patrons with technology questions including computer or eBook related questions.
  • Shelves materials.
  • Reads and maintains order of the section of shelves assigned.
  • Maintains patrons adhere to library policies.
  • Call patrons to alert them of holds.
  • Assist patrons in renewing and issuing new library cards.
  • Assist patrons with library card issues and concerns.
  • Periodic emptying of book drop.
  • Receive and record money.
  • Use cash register.
  • Assist patrons with copy machine, faxing, laminating and printing.
  • Help patrons find and retrieve materials.
  • Promote library services and programs.
  • Work with a diverse population.
  • Uphold confidentiality and privacy of patrons.
  • Adhere to the Library Bill of Rights.
  • Perform detailed services related to specific areas of service as well as other duties as assigned by supervisors.
Position Requirements


  • Educational Qualifications:  High school diploma, GRE, or suitable educational background experience and skills.
  • Library Experience:  Working knowledge of an Integrated Library System (ILS) and previous work history in the Outagamie Waupaca Library System strongly encouraged!
  • General Qualifications:
    • A friendly image projecting competence and courtesy.
    • Excellent customer service skills.
    • Knowledge of cash handling and cash register procedures.
    • Basic computer skills, including, but not limited to, email, blogging, use of Microsoft Word software, etc.
    • Ability to learn and use new technology.
    • Willingness to learn new skills and take on additional tasks.
    • Ability to get along with a diverse population.
    • Ability to correct behavior of patrons in a polite but professional manner.
    • Ability to multi-task and remain focused in a fast paced environment.
    • Ability to follow and perform detailed directions and tasks.
    • Ability to prioritize work responsibilities and duties.
    • Ability to communicate clearly in written and spoken forms.
    • A basic working knowledge of English spelling, grammar, arithmetic, and reading.
    • Willingness to attend and participate in continuing education opportunities.
    • Willingness to work evenings and weekends.
    • Language experience beyond English greatly valued.
Full-Time/Part-Time On-Call  
Exempt/Non-Exempt Non-Exempt  
Shift Various Shifts  
Compensation $16.19  
Benefits This position does not receive benefits.  
Open Date 4/26/2021  
Close Date 5/14/2021  

This position is currently not accepting applications.

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