Share Email Opening Title Sales Operations Business Analyst   Description POSITION SUMMARY: BASIC FUNCTION   The Sales Operations Business Analyst helps drive growth and fulfills the needs of our business through analysis of key metrics, coordinating with sales, marketing, finance, and software engineering to develop and implement solutions to assist various sales teams in achieving their goals.  This position also creates reports and visualizations as a result of their analysis of company data and present those findings to various groups in the organization, including management.  The Sales Operations Business Analyst may also be required to interface with customers in-person and via phone or email to further build relationships and foster understanding.        ESSENTIAL DUTIES & RESPONSIBILITIES   Assist sales teams with operational tasks, such as data analysis, policy execution, and negotiation with managers. Provide ad hoc analyses to understand quotas, sales rep performance, sales metrics, and competitor impact. Liaise with other teams, distilling requirements and information to produce meaningful results as they relate to established objectives throughout the company. Integrate, compile, analyze, and evaluate data on sales performance metrics, including trends for products. Gather requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Successfully engage in multiple initiatives simultaneously. Drive and challenge business units on their assumptions of how they will successfully execute their plans. Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. Identify, recommend, and implement quality and efficiency improvements. Ability to develop and manage project schedules, identify risks, and clearly communicate them to project stakeholders.   KNOWLEDGE, SKILLS & ABILITIES   Intermediate-level knowledge of the Salesforce.com Sales Cloud platform from an administrative perspective. Ability to conduct Data structure and hierarchical analysis. Advanced project management skills. Advanced skillset with spreadsheet, presentation, word processing software. Ability to apply business math and develop statistical analysis. Ability to explicitly interpret data and visualizations into actionable insights. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Team player with a “get it done” attitude. Ability to be highly confidential. Ability to work in a team environment. Manages stress and/or fast-pace effectively. Excellent communication and problem-solving skills.   EDUCATION & EXPERIENCE   High school diploma required. Bachelor’s Degree in computer science or related field or equivalent education and/or relevant work experience required. Two (2) or more years of experience as a Salesforce Administrator. Admin 201 Certification preferred.  3-5 years of work experience in the following areas: Business analytics and Sales productivity metrics. Database management/administration or as a business data owner. Data center industry experience preferred.   Position Requirements Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision and color vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Limitations and Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.   Shift Days   Exempt/Non-Exempt   Position Sales Operations Business Analyst   Number of Openings 1   Exempt/Non-Exempt Exempt   Hiring Manager(s)   Location Remote, United States   About the Organization Global Data Centers is a division of NTT Ltd. and incorporates DPA, e-shelter, Gyron, Netmagic, NTT Indonesia Nexcenter, RagingWire and other NTT Communications group Data Center divisions. Our combined global platform is one of the largest in the world, with over 140 data centers spanning more than 20 countries and regions including North America, Europe, Africa and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier-one global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our highly reliable, scalable, and customizable data centers. NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation. All applicants for employment will be subject to pre-employment drug testing, a criminal background check and education/employment verification. Additionally, some positions require a review of driving records, credit checks, and/or successful completion of the federal governments 'Public Trust' background screening.   EOE Statement NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information and characteristics, marital status and registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.   This position is currently not accepting applications. 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