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Grievance Specialist - Pediatric Hospital - Philadelphia 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Grievance Specialist needed for full-time, temporary (12 week) assignment in Philadelphia County.

The Grievance Specialist is an institutional expert assessing the management and disposition of written correspondence to and from patients and families in accordance with critical regulatory laws, rules, regulations (CMS, JCAHO, and DOH). The Grievance Specialist will be responsible for guiding and coordinating the overall grievance process for responding to and resolving all verbal and written complaints and grievances from patients and families related to their concerns. The grievance specialist will partner and collaborate with local leaders to successfully address patients and families' grievances and complaints by identifying factors necessary for the optimal resolution of complaints and incorporating into written correspondence to patients and families. The Grievance Specialist will provide assistance and oversight and education to local leaders in responding to patient/family complaints and grievances.

Under the direction of the Manager of the Office of Feedback, the grievance specialist will be responsible for maintaining highly sensitive materials and data that is essential for Hospital compliance with regulatory requirements. The position is responsible for maintaining the privacy and confidentiality of information, acting with ethics and integrity, reporting noncompliance, adhering to company policy and procedures, including accreditation requirements, applicable federal, state and local laws and regulations.

Position Requirements

MSW with at least (5) years hospital experience. Ability to identify and define problems, collect data/information, establish facts, and draw valid conclusions. Knowledgeable and compliant with all relevant laws, rules, regulations and accreditation standards and requirements. Ability to work independently. Ability to perform multiple task simultaneously, work under pressure and meet critical deadlines. Must possess a high degree of professionalism and business ethics. Exceptional writing skills. Ability to set goals, prioritize, and achieve results in accordance with the highest standards. Communicates with sensitivity and respect. Ability to prioritize and complete duties in a timely and organized manner. Works collaboratively and in a positive manner with others. Ability to demonstrate professional and leadership skills.


This position is currently accepting applications.

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