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Title

SaaS Implementation Specialist 

Position SaaS Implementation Specialist  
Category Sales and Support  
Description

Maxaware is a web-based application that is like a universal remote control for businesses. We need you to help them transform their operations through a successful implementation. The Maxaware Implementation Specialist will report to the Product Manager and will develop relationships with businesses across the U.S. that have purchased Maxaware licenses.

Successful Implementation Specialists use their technical knowledge to install, monitor and customize systems for clients after the initial purchase has taken place. They talk with clients, collect data, customize features, define objectives and provide training sessions. They are just as adept at solving complicated technical problems as they are at conversing with clients, and they always maintain an air of professionalism.

 
Responsibilities
  • Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
  • Communicating with clients throughout the software customization process to obtain feedback and approval.
  • Customizing software systems based on clients' individual needs and specifications.
  • Educating clients on how to use purchased software systems and customized system features.
  • Creating a specialized document for each client, detailing all customizations made.
  • Installing customized software systems and all necessary components.
  • Ensuring that the project team is aware of key deliverables and project milestones.
  • Providing cost and time estimates to clients who require additional customizations to be done.
 

Minimum Requirements
  • Product Management experience using Agile methodologies for a Small to Medium size business
  • Ability to act as a liaison between Technical teams and Business Users to outline the Product Roadmap and implementation
  • Professional Services support for rollout of SaaS Software.
  • Knowledge of Customer Implementations and facilitate Business Process Transformation.
  • Ability to document Customer Requirements via Interviews and Process Observations
  • Periodic Travel to customer sites.
  • Knowledge of Web Technologies like PHP, MySQL, HTML and Cloud Providers specifically AWS
 

Preferred Qualifications
  • Degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field
  • Experience in the Audio Visual Integration Industry (equivalent experience in CRM and ERP softwares would be considered)
 

Compensation and Benefits Package
  • Salary based on experience
  • Paid time off and paid holidays
  • Health, medical, and dental insurance with company contribution
  • Retirement plan with company match
  • Performance and appreciation incentives
 

Compensation Rate  
Location Maxaware Headquarters  
Division Maxaware  
Full-Time/Part-Time Full-Time  
Relocation Assistance? No  
About the Organization Established in 1994, Sight & Sound Systems designs and installs quality residential and commercial entertainment and other electronic systems. We serve the Washington, DC metropolitan area from our headquarters in Sterling, VA. We are passionate about helping our clients enhance the value and enjoyment of their homes or businesses. Our work environment is collaborative and family-oriented. We offer competitive pay and benefits.  
Company Web Site https://sightandsoundsystems.com  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Req Number SAL-21-00003  

This position is currently accepting applications.

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