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EAP Care Managers & Assistants - REMOTE Opportunities 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Employee Assistance Care Manager needed for full-time, temporary position working remotely from 2:30-11pm.

Essential Functions:

1. Receive and respond to intake calls including:

  • Explains EAP services and confidentiality.
  • Obtains and records intake case information in Care Management System
  • Risk screening and facilitate connection of call to licensed clinical staff and emergency services as appropriate and directed.
  • Provides referral services to EAP clients.

2. Provides delivery of services to EAP clients including:

  • Provides information and helps member access services.
  • Provides members with appropriate referral to EAP affiliate.
  • Reviews non routine level of care with supervisor or Senior Care Manager
  • Facilitates referral process and contacts service providers or subcontracted EAP affiliates.
  • Follow up with client and/or service provider/ affiliate as required per Standard Operating Procedure.
  • Documents all contacts with clients and pertinent others accurately, completely, and concisely.
  • Facilitates connection or referral to other available services such as legal/financial consultation, work-life resources, or other solutions that may be available to Health Advocate members
  • Provide other Employee Assistance services as assigned including case management of special needs.
  • Provide telephonic services in accordance with setting's standard procedures
  • Collaborates with Care Managers and others to ensure compliance with SOP, to provide excellent member service and experience, and to support professional operations and environment within the EA division.
  • Obtain prompt supervision and consultation when risk screening is positive, or the level of care may be other than routine for any reason.
  • Develop and maintain familiarity with setting's EAP Standard Operating Procedures as demonstrated by the delivery of service and performance of duties.
  • Maintain reliable attendance and timely arrival being ready to work as scheduled.
  • Miscellaneous duties as assigned by Supervisor or Executive management
Position Requirements

MSW or LSW with a minimum two years of experience providing service in a health or human service setting including call handling, risk screening and case management. A combination of paid and volunteer experience including outreach, intake and assessment, telephone support or hotline, Employee Assistance or similar call center, or direct service in a community treatment or recovery center will be considered.


This position is currently accepting applications.

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