Support Customer Care Opportunity
Do you have a passion for helping others and providing the highest level of customer service? Want to join a great company and work from home? Have you worked in healthcare before?
If so, we want you on our team at T2 Flex Force! We are looking for full-time Customer Support Customer Care agents. Customer Support Customer Care agents provide call center-based product user support, training, and troubleshooting to clinical (physicians, nurses, care technicians) customers and patients on a range of market leading healthcare solutions. Our goal is to increase Customer access to market leading healthcare solutions and services and improve patient and customer satisfaction.
THE RESPONSIBILITIES:
Collecting all required customer information and assist with troubleshooting the product and mobile applications through a mobile application.
Develop a strong understanding of healthcare services and networks and answer a wide variety of related Customer questions
Provide tier 1 technical support for assistance with the healthcare applications
Process requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
Exceptional knowledge of products and the ability to provide support and training on the product.
Explaining processes, forms and procedures to callers, ensuring that customers understand required documentation requirements and subsequent measures
Provide customer service via phone, email, live chat messages and texts
Address customer issues and resolve them in a timely and efficient manner
Follow-up with website inquiries and conduct product presentations to prospective customers who have inquired and want more information to make a purchase decision.
Set sales appointments for sales team leadership
Ask probing questions to fully understand Customer needs, and performs the work required to provide an answer to Customer or referring provider's needs internally, so the customer only has to call us once (first call resolution)
Providing professional, compassionate and concierge-like service to Customers
Maintain a properly equipped home office
THE PERKS:
Career development advancement
Competitive benefit package including medical/dental/vision insurance
Extensive training and learning opportunities
Knowing that you make a difference everyday
Paid time off and holidays
Positive work culture and great team of people
THE REQUIREMENTS:
Bachelor's Degree
1-3 years of customer service experience
Ability to maintain the highest level of confidentiality
Excellent attention to detail and a commitment to accuracy
Exceptional interpersonal, written and oral communication skills
Knowledge of medical terminology is a plus
Must be flexible and adaptive to a fast pace call center environment
Strong computing and software skills (PC, MS Word, Excel, Outlook)
Strong work ethic, reliability, and dependability
Team player, self-motivated, compassionate and Customer care centered
Employees must have internet speed to support the IT systems
A passion for T2 Flex's mission to help all people with chronic conditions live better and lead healthier lives
Self-motivated individuals with professional phone presence
More about this position:
This is a full-time employment W2 position with eligibility for benefits
All employees will be given equipment to fulfill the role
All candidates must be able to work 8am - 5pm EST and or 10AM - 7PM PST
This is a remote / Work From Home position
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