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Associate Customer Success Manager 

EOE StatementAscentis is proud to be an Equal Opportunity Employer.

The Ascentis Customer Success team is made up of driven sales professionals who came to Ascentis because they wanted something different than the big box experience. As an Associate Customer Success Manager, you will be a key member of the team and your primary responsibility is to drive growth, retention, and engagement in our well-established client base. The Associate CSM position is built in the one-to-many client management approach. Ultimately, your goal is to improve customer loyalty, reduce churn and uncover untapped upsell/cross-sell opportunities. Centered around our cultural norms, you will collaborate across the organization to create an unsurpassed Ascentis experience for our clients. This is a steppingstone position that will lead to future growth and opportunity as experience and success is gained.

Cultural Norms:

What are the general responsibilities of the position?

  • Be the primary point of contact, build long-term relationships, and drive additional revenue into a well-established client base.
  • Understand the business objectives of a client, serving as a trusted advisor and advocate.
  • Develop relationships with customer stakeholders and C-level executives, creating a multi-threaded partnership with customer.
  • Analyze and add value to maximize client’s overall Ascentis experience.
  • Responsible for customer retention and success, you play a critical role in overall achievement of organizational goals and delivering exceptional client service on a day-to-day basis.
  • Collaborate with the broader account team (Account Executives, Professional Services, Product). 
  • Identify at risk customers and work directly with the customer to remedy key concerns and follow through to resolution.
  • Monitor and measure a client’s product usage.
  • Build awareness and adoption of new features.
  • Understand both Ascentis products and the customer’s essential business objectives to improve current state, revenue opportunity and future loyalty of customer.
  • Perform Strategic Partnership Meetings to communicate insights that influence future engagement and product strategies.
Position Requirements

What are we looking for in a candidate?

  • Quantifiable track record of success in sales, business development or account management; SaaS or HCM experience preferred
  • Relentless passion for success and able to thrive in a results-driven environment
  • Strong presence, and the ability to take control of a situation
  • Must be organized and efficient while working on multiple tasks
  • Ability to quarterback with a high level of emotional intelligence
  • Dynamic, highly motivated, organized, self-starter
  • Excellent written and verbal communication skills, including presentation experience
  • Team oriented to effectively partner with internal resources to maximize results
  • Drive to build a career in sales and grow with the company

Education/experience/technical considerations:

  • Bachelor’s degree required
  • 2+ years of B2B sales, account management or customer facing experience
Location Minneapolis  
About the Organization The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success!

We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis!

Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!


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