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Manager of Operations - Release of Information 

Full-Time/Part-Time Full-Time  
Location Bayfront Health - St. Petersburg ROI  
Zip Code 33701  
Schedule Monday - Friday, 8:00am - 5:00pm  
Pay Rate $50,000 - $55,000 annually  


Under the direction of the V.P. and Director of Operations, and the general instruction of the Facility HIMD, the Manager of Operations - Release of Information must at all times safeguard and protect the patient’s rights to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all Release of Information are in compliance with the request letter, authorization, company’s daily work flow policy and procedures and with HIPAA/state guidelines and regulations. Additionally, they are required to maintain a professional health care office environment on a day-to-day basis, working with confidential and personal health information in a conscientious manner and providing patients and other requesters with the appropriate level of service. This position engages in direct customer service and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the Department, Facility and Company. Work with team members and other members of the department to promote a harmonious work environment. In addition, the Manger of Operations - Release of Information may also be required to assist in training and providing coverage at other sites as deemed necessary and/or in case of an emergency. The Manager of Operations also introduces and trains new employees to the company in selected software, sets up safe training environment to facilitate practice on the software and answers any questions.

Job Duties and Responsibilities:

  • Maintains a high level of professionalism and good rapport with HIMD’s and Co-workers.
  • Follows up with employees to answer any questions he/she may have after using system.
  • Establishes a positive environment in which employees are comfortable to ask any question and receive a positive/timely answer.
  • Responsible for training of Cobius, Ring Central, EMR and troubleshooting issues.
  • Monitors practice tasks through the EMR system and communicates with employees on issues.
  • Provides daily progress/summary report in relation to volume of work received, pending and completed to immediate Director of Operations.
  • Interacts with requesters to identify medical records needed for patient care, review, billing or release of information.
  • Reviews Request Letter and Validates Signed Patient Authorizations.
  • Prioritize release of information requests, performs look up/search in EHR’s Master Patient Index (MPI) to ID each request.
  • Handles all requests and inquiries for patient health information whether received via mail, fax, phone or in-person.
  • Provide excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. Helps resolve customer service matters in a polite manner.
  • Performs at established quantitative and qualitative work standards to meet Company’s monthly goals and objectives.
  • Informs the Director of Operations or V.P. immediately of any system/printer/retrieval of paper charts access related issues, HIMD relayed complaints, patients’ incidents, etc., to allow Operations Mgt. to assess and remediate promptly.
  • Attends mandatory team member in-service meetings and training sessions as required by Client and Company.
Position Requirements

Job Requirements:

  • Must have Release of Information and management experience


Minimum Requirements:

  • Associates or Bachelors (HIM) Degree preferred
  • At least One year of related ROI and Management experience.
  • Ability to work in sometimes stressful environment.
  • Ability to perform team-oriented job tasks with a conscientious awareness of detail, accuracy and confidentiality.
  • Strong customer service skills.
  • Previous ROI and Workflow management experience.
  • Ability to know, understand and apply federal and state regulations.
  • Problem solving and critical thinking skills.
Exempt/Non-Exempt Exempt  
Position Release of Information - Workflow Manager  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
EmpID None Specified 

This position is currently accepting applications.

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