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Title

EVS Supervisor 

Position EVS Supervisor  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  
Description

Position Summary:

The EVS Supervisor at Edgewood Tahoe is responsible for the cleanliness of Hotel public areas including Hotel exterior and back of house areas. He or She also must train/coach and inspect the performance of the assigned work area to the EVSAttendants, ensuring that all procedures are completed as per the Edgewood operating standards.

In charge and supervises cleaning activity of areas including lobby, restaurants, lounges, Spa, fitness center, executive offices, pool area, public restrooms, garden areas, corridors, pathway, banquets, perimeter of Hotel, bridge, Porte cochere, heart of the house corridors, heart of house restrooms, locker rooms, staircases, etc.

The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.

Essential Functions:

  • Create weekly schedules. Supervise the day to day cleaning of hotel public areas.
  • Perform routine inspections of all public areas, service areas, and storerooms.
  • Schedule and supervise high dusting cleaning, carpet shampoo/extraction, window washing inside & out, pressure washing and any other projects.
  • Supervise and coordinate periodical deep cleaning operations on all area of responsibility.
  • Maintain complete knowledge of correct maintenance and use of equipment.
  • Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and according to time of day.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Assign duties and coordinate breaks for assigned staff.
  • Ensure that assigned staff have reported to work and document any late or absent employees.
  • Prepare and distribute assignment work sheets to assigned staff and review priorities.
  • Assist where necessary to ensure optimum service to guests.
  • Clean public areas in emergency situations.
  • Efficiently manage the maintenance of all equipment.
  • Issue supplies/goods to staff at beginning of shift in order to control inventory.
  • Report all maintenance defects and follow up with Engineering.
  • Communicate necessary repair orders for equipment maintenance or repairs and submit to Housekeeping dispatch and/or Assistant Rooms Manager.
  • Report all lost and found articles immediately.
  • Responsible to Check staff grooming and hygiene.
  • Must use a radio with earpiece throughout each scheduled workday, responsible for attending to all calls requesting service/clean up in a timely manner.
  • Ensures that all EVS Staff are using a radio with earpiece throughout each scheduled workday.
  • Complete all paperwork and closing duties before leaving. Review status of assignments and hand over any follow-up action with on-coming supervisor.
  • Informs Management about any damage, theft or loss to Hotel property.
  • Ensures guest satisfaction.
  • Manage and train Public Area Attendants and other team members to ensure their performance meets the standards required.
  • Provide feedback on staff performance and Report disciplinary problems to Executive Housekeeper and Assistant Rooms Manager.
  • Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
 
Position Requirements

Qualifications / Special Skills:

 

 

 

  • The ideal candidate will be a friendly, with a concern for quality and an eye for details.
  • Computer literacy and previous experiences using property management systems are an advantage.
  • Physical mobility and stamina required,
  • Ability to follow instruction, Detail-oriented, Professional attitude is required,
  • Ability to work independently.
  • Previous Hotel/resort experience preferred.
  • Guest service background preferred.
  • Effective verbal and written communication skills needed.
  • Available to work varied shifts when needed, including weekends, holidays, and nights.

What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):

  • Ethics, Integrity and Trust
  • Action Orientated
  • Approachability
  • Communication
  • Composure
  • Guest Focus
  • Position Knowledge
  • Professionalism/attitude
  • Teamwork

All Edgewood Team Members are Expected to:

  • Embrace and promote all facets of our vision, mission and values.
  • Exhibit resort knowledge to accurately support and promote all departments, amenities and programming ventures.
  • Strategically balance customer, business, and team member needs.
  • Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
  • Work with a broad-based constituency and provide excellent service to all internal and external guests.
  • Demonstrate cooperative behavior with colleagues and supervisors.
  • Keep information confidential as directed in the confidentiality agreement.
  • Support and comply with all Edgewood policies, procedures, and standards.
  • Protect Edgewood assets and report all safety concerns to supervisor or Security.
  • Be an ambassador of Edgewood inside and outside of work.
 
Shift Swing  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Category Housekeeping  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 

This position is currently accepting applications.

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