Encampment Resolution Coordinator needed for full-time, direct hire position in Philadelphia County.
The Encampment Resolution Coordinator (ERC) is a skilled liaison level position, and very high-paced. The ERC's role is to provide outreach to individuals that were referred to the Coordinator because they were reported being encamped. The overall objective of the ERC is to engage participants that meet one of the highlighted criteria and get them to provide information for HMIS and/or the VISPAT so the participant is provided the full range of covered services.
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MSW preferred; BSW required. 1+ years of prior outreach and community work experience in the field and/or related field preferred. Proficient in Microsoft Office Suite software. Ability to manage time and respond to deadlines. Strong writing, typing, reading, listening and speaking communications skills. Able to set and observe appropriate boundaries with clients. Possess well-developed decision-making skills and attention to detail with a high level of accuracy. Ability to excel in a diverse, collaborative team environment. Possess a high level of interpersonal skills to handle sensitive and confidential Homeless Alliance, client, donor, and employee information and situations. Able to multi-task and remain calm in demanding and unpredictable situations. Possess ability to understand various Homeless operations and procedures. Able to maintain a professional, customer service-oriented attitude at all times. Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc. Able to develop rapport, provide information, and refer with sensitivity to cultural issues. Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand. Display a high level of initiative, effort and commitment towards completing assignments efficiently. Possess excellent time management skills and the ability to work with minimum supervision. Ability to transport individuals as needed, and travel to various sites and locations daily. Able to meet a flexible work schedule including evenings and weekends and available on-call for emergencies by telephone and/or cell phone. Bilingual a plus. Other duties as assigned. Valid Pennsylvania driver’s license required. |
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