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Title

USAT Logistics Customer Experience Manager 

Description

PURPOSE

This position is responsible for the management, administration, and efficient daily operation of USAT Logistics' business services for account manager teams under their direction. This position will develop superior levels of customer relations, promote the sales and service culture of the company, and ensure adherence to the vision and values of USA Truck.

PRINCIPAL ACCOUNTABILITIES

  • Daily AM & PM review of key reports (example: cancellations, started and completed revenue/net revenue reports.
  • Responsible for the compliance of customer SOP's, KPI's and score cards.
  • Lead the team to meet and exceed revenue and profit goals by continually strengthening relationships with existing customers and finding and developing new customers.
  • Responsible for mentoring Account Managers in prospecting, management, negotiations and relations leading to a strong long-term strategic customer partnerships.
  • Oversight for all activities that impact service/contract obligations, and pricing strategies/yield management.
  • Maintain working knowledge of a strategic customer business and network.
  • On floor liaison to manage communication between carrier and client teams.
  • Responsible for attaining monthly team goals which lead to meeting or exceeding branch AOP.
 
Position Requirements

Qualifications and Education Requirements

  • BA in Business Management, Logistics or like discipline, or combination of education and logistics expertise, or customer service/sales experience.
  • Minimum of 2 years of experience in supply chain, logistics, transportation, or like experience.

Preferred Skills

  • Proficient in negotiating, sales or broker experience.
  • Provide leadership, training, and supervision; delegates day to day operations to office personnel.
  • Able to coach, guide, and motivate staff.
  • Advanced communication (written and verbal), organizational, and problem solving skills
  • Ability to deliver exceptional service through positive engagement and patience.
  • Ability to work in a team environment to continuously improve results.
  • Ability to promote a culture of trust and safety.

Working conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required to:

  • Remain in a stationary position for extended periods of time.
  • Frequently operate a computer for extended periods of time and regularly operate other office productivity machines.
  • Occasionally ascend/descend stairs and move up to 20 pounds of office objects.
  • Frequently communicate with peers, supervisors, third parties, and other employees to exchange accurate information and answer questions.
  • Occasionally attend meetings in buildings outside corporate office and at off-site locations with various internal conditions, and requiring travel in various external conditions.
  • Travel domestically as necessary.
 
Full-Time/Part-Time Full-Time  
Position USAT Logistics Customer Experience Manager  
Close Date  
Exempt/Non-Exempt Exempt  
Open Date 4/8/2021  
Location USA Truck General Office  
About the Organization

USA Truck is driven to be a premier North American transportation solutions

provider that improves the lives of team members, customers, industry partners,

and our communities. We promote a culture of trust in a safe, fun,

and friendly environment where people grow and thrive.

 
EOE Statement USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.
 

This position is currently accepting applications.

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