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Guest Services & Group Coordinator (Guest Services Supervisor) 

About the Organization Basecamp Hospitality is a collaboration between independent, privately owned award-winning park, resort, retail, and event management companies based in Red Bluff, California. Since 1975, the companies under Basecamp Hospitality brand have been providing our superior level of service and commitment as concessionaires to our partners in local, state, and national agencies in Arizona, California, Utah, and Wyoming.

We are committed to exceeding the expectations of these partners, as well as our day-to-day clients and guests. We are proud to have achieved and will continue to maintain, our position as the premier provider of comprehensive recreational, retail, hospitality and event management services in the western United States.  
Description

CLAIR TAPPAAN LODGE is a rustic mountain lodge located at 7,000’ on historic Donner Summit in the greater Lake Tahoe Area. Guests and staff enjoy easy access to skiing and snowboarding in the winter, world-class hiking, climbing and mountain biking in the summer, and spectacular mountain views every day.

The GUEST SERVICES & GROUP COORDINATOR position is a year-round position. In Winter and Summer seasons overtime is required at times, while in the Spring and Fall extended time off is a possibility. A flexible personality and the ability to handle stressful situations with a smile is a must as exceptional guest service is paramount in our operation.

Essential Functions:

Maintains a thorough knowledge of the property, types of accommodations, rental operations, package plans, and facilities.

Group sales, booking, billing, and services contact.

Takes reservations ensuring high levels of guest service and satisfaction.

Check guests in and out, including preparation of guest bills and authorizing payments.

Responsible for cash handling including rental services, retail and reservations reporting.

Knowledge of general information concerning rates, rules and regulations, hours of operation, and any special events or activities.

Manage reservation database.

Displays a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.

Ensures prompt and courteous service to all guests. Resolves guest disputes in a diplomatic consistent manner as developed by management.

Maintains proper controls for safeguarding assets, including but not limited to the rentals, retail inventory, equipment and supplies.

Maintains a professional relationship with all agencies, contractors, vendors, and customers.

Communicates efficiently and timely with management.

Adheres to the Company dress Code while on duty

At times may be required to assist other co-workers to complete tasks that may not be included within this document

Assist in training new Guest Services staff as necessary.

Exceeds the guests’ expectations whenever possible.

 

 

 
Position Requirements

QUALIFICATIONS:

Must be at least 18 years of age (21 years of age to drive)

Possess basic mathematical aptitude

Ability to multitask

Friendly and courteous

Genuine concern for guest’s recreational experience

Able to work in varying weather conditions

Reliable transportation

Must be available to work weekends, nights and holidays

Be a willing member of the Basecamp Hospitality team

 
Full-Time/Part-Time Full-Time  
Status Permanent  
Compensation Complimentary housing and meals. Wage DOE minimum $16/hour  
Position Guest Services Supervisor  
Location Clair Tappaan Lodge  
EOE Statement Basecamp Hospitality, dba Urban Park Concessionaires, California Guest Services, and Quagga Inspection Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.  

This position is currently not accepting applications.

To search for an open position, please go to http://BasecampHospitality.appone.com



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