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Title

Assistant Rooms Manager 

Position Assistant Rooms Manager  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  
Description

Position Summary:

As the Assistant Rooms Manager at Edgewood Tahoe, you provide leadership, guidance, and direction to the Front Office team and serves as MOD for the Hotel on their scheduled shift.

In the dual role they are assisting in managing the Front Office departments as well as performing duties as MOD.

The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.

Essential Functions:

  • Provide high level of guest service and maintain a high profile in the day to day operations, spending most of their day at the Front Desk or Lobby and as needed checking guests in and out.
  • Monitor all VIP’s to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. Review their room allocations, amenities and special requests.
  • Assist Front Office Manager in the training of team members, providing support for skills development ensuring team members have knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Welcome guests and fosters customer loyalty through his/her friendly manner.
  • Ensure team members are well presented (uniforms, personal hygiene etc), and punctual.
  • Handle any guest complaints or contentious issues and provide a solution.
  • Follow up on guest complaints and share guest compliments with team members.
  • Show Initiative, Problem Solve, Train Team Members, Lead Team.
  • Understand and execute the guest experience model: guest expectations, service and engagement
    standards, training and guest experience.
  • Have good knowledge of all systems and standard operating procedures.
  • Ensure that all team members are following the guidelines, procedures, and policies set forth in their SOP’s.
  • Ensure risk assessments and procedures are written for all areas, along with associated SOP’S.
  • Assist housekeeping in inspecting rooms as needed.
  • Daily inspection of assigned areas such as guest rooms, corridor/lobby/stairwell and perimeter grounds/Bistro patio/pool/beach.
  • Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
  • Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
 
Position Requirements

Qualifications / Special Skills:

  • The ideal candidate is a seasoned and highly effective professional with outstanding management skills and extensive hands-on experience in Front Office.
  • Exceptional communications skills and commitment to providing excellent service to guests.
  • Available to work when needed, including weekends, holidays, and nights.
  • This position may require extended periods of standing including the entire course of a shift
  • Well-developed communication and customer relations skills.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Must have a minimum of 2-3 years’ work experience as an Assistant Manager in hotel operations or comparable experience.
  • Exceptional communications skills and commitment to providing excellent service to guests.
  • Computer /PMS proficiency
  • Strong Interpersonal Communication Skills
  • Critical Thinking/Problem Solving
  • Model Accountability & Leadership

What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):

  • Ethics, Integrity and Trust
  • Action Orientated
  • Approachability
  • Communication
  • Composure
  • Guest Focus
  • Position Knowledge
  • Professionalism/attitude
  • Teamwork

All Edgewood Team Members are Expected to:

  • Embrace and promote all facets of our vision, mission and values.
  • Exhibit resort knowledge to accurately support and promote all departments, amenities and programming ventures.
  • Strategically balance customer, business, and team member needs.
  • Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
  • Work with a broad-based constituency and provide excellent service to all internal and external guests.
  • Demonstrate cooperative behavior with colleagues and supervisors.
  • Keep information confidential as directed in the confidentiality agreement.
  • Support and comply with all Edgewood policies, procedures, and standards.
  • Protect Edgewood assets and report all safety concerns to supervisor or Security.
  • Be an ambassador of Edgewood inside and outside of work.
 
Shift Various Shifts  
Exempt/Non-Exempt Exempt  
Full-Time/Part-Time Full-Time  
Category Hospitality  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 

This position is currently accepting applications.

Apply Now



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