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Title

Training Consultant I 

About the Organization
eMDs offers exciting opportunities that will challenge your abilities, expand your skills and reward your contributions in an atmosphere that encourages both personal and professional growth for all.

Additionally, eMDs offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization.

Our History

eMDs was founded in 1996 by David Winn, MD, a board-certified family practice physician with a very strong business background who understood the value of having an integrated practice management system which helped physicians focus on patients while optimizing practice financials. Dr. Winn was dissatisfied with offerings on the market, and set out to create his own. The eMDs clinic was first implemented in 1998. Using our own practice management system meant we fully understood what it takes to create the perfect EHR system and why the company built our reputation upon being a highly usable system.

Many years later, we've retained the same values from our early days. We are dedicated to building the best integrated EHR and RCM systems and services. We focus on listening to our customers. And most importantly, we focus on making the practice of medicine enjoyable and fulfilling.

Our Leadership

Since our founding, we have been privileged to have been led by certified healthcare professionals and proven IT leaders.
 
Category Customer Service  
Close Date  
Description

Summary of Job:

The Training Consultant I is responsible for content build, web training, on-site training and support for eMDs customers on the use of eMDs Electronic Health Record (EHR) and Practice Management Information System (PMIS) software and related features.

Supervisory Responsibilities:

None.

Essential Duties and Responsibilities:

  • Work directly with customer and project manager to deliver educational curriculum specific to the customer's needs and develop timelines/schedules to facilitate
  • Provide on-site coordination of training activity within the application being implemented or as requested from live customers
  • Effectively educate and guide Customer's Core team, end-users, super-users, on software configuration, and training front office and clinical staff on how to use eMDs products both via web sessions and onsite
  • Exercise independent judgment to organize and plan customer sessions to ensure each session is tailored to the individual customer needs in respect to their specific practice workflow and procedures, following industry best practices
  • Facilitate oversight of customer expectations during the implementation process including, but not limited to, discussions with Customer/ Project Manager regarding potential issues which may result in incomplete task/milestones completion
  • Properly document all customer interactions including telephone calls, customer sessions, e- mail, etc.
  • Independently manage customer communication including, but not limited to, ensuring accurate and timely follow-up to customer questions and issues
  • Attend and participate in internal meetings, and may be called upon to provide subject matter expertise on eMDs PM and EHR software
  • Independently manage multiple priorities (i.e. customer sessions, follow-up questions, internal/external support, etc) while maintaining a high-level of service and customer friendly manner
  • Maintain product knowledge for existing software and new releases of eMDs products
  • Submit accurate timesheets and training reports as required
  • Other duties as assigned

 
Position Requirements

Qualifications:

  • College Degree preferred
  • Minimum of two (2) years of applicable work experience required in training of electronic medical records and billing software
  • Must become an eMDs Certified Professional at completion of initial training
  • Medical industry training experience
  • Ability to manage classes of up to 5 students
  • Ability to deliver appropriate training to individuals with markedly different educational and skill levels
  • Excellent communication, customer service, and organizational skills
  • Strong verbal and written communications
  • Strong working knowledge of the eMDs Electronic Medical Records and Practice Management software is required
  • MS Excel, MS Word, MS Power Point and MS Project

Other Details about the Job:

  • May require sitting or standing for long periods of time
  • Ability to travel by air and/or drive for extended periods of time
  • Ability to see and hear sufficiently to conduct extended face-to-face training, conference calls and go-to-webinar sessions with customers
  • Requires manual dexterity sufficient to operate a computer keyboard, answer a telephone and use other office equipment as necessary
  • Ability to lift up to 50 lbs
 
Full-Time/Part-Time Full-Time  
Shift Days  
CGM corporate job profile  
Statement if backfill, budgeted or non budgeted  
SAP position number (by corporate SAP OrgMgt)  
Position Training Consultant I  
Division IDE - eMDs  
Post Internal Days 0  
Created By Kimberly Hardman  
Number of Openings 1  
Number Filled 0  
Exempt/Non-Exempt Exempt  
Hiring Manager(s) Kimberly Hardman  
Req Number CUS-21-00008  
Open Date 4/5/2021  
Location Remote Office  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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