WHAT IT TAKES TO BE PART OF OUR TEAM
Are you an exceptional Unit Clerk who absolutely thrives on being part of an accountable team? Can you dedicate yourself to being part of a team serving the needs of children and their families? Do you bring the highest standards of integrity and professionalism to your team? Do you thrive in an environment where you are valued and appreciated for who you are, how hard you work and for that something special you bring to the teams you choose to work with? Are you looking for an organization that offers competitive compensation and one of the broadest and most comprehensive benefit packages available in the field of healthcare?
This is a role that requires a multi-disciplinary team approach to solving problems and patient challenges. "That's not my job" or "someone else can do it" is not in our team vocabulary because we are here to be of support to each other. The primary goal is to bring the best patient care and experience for our area's children.
Assists the clinical team and healthcare providers with coordinating the various activities on the clinical floor to ensure patient (parent) and provider satisfaction. Assists with preparing charts, ensures the needs of the patient are being met in a timely and efficient manner, prepares letters, scans orders and coordinates various healthcare services. The Unit Clerk is the clinical team's liaison to outside agencies such as Make-A-Wish, NCCF and Candlelighters. This is a full-time 40 hours a week position that reports directly to the Patient Experience Director.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for building effective working relationships with healthcare teams and community resources; the Unit Clerk requires excellent organizational skills, critical thinking skills and the ability to work in high stress situations.
a) Prepares and compiles patient records as directed by provider.
b) Ensures that infusion orders are complete as directed by provider; including any required anaphylaxis orders or other special needs based on the individual patient.
c) Answers telephone and intercom calls and provides information or relays messages to patients and medical staff as needed.
d) The Unit Clerk is responsible for any necessary forms for the patients (FMLA, school notes, letters, etc…), performing receptionist duties and communicating with other departments and areas within the facility.
e) Required to work directly with the providers to provide high quality customer services, such as rapid turnaround of letters, on the spot completion of school notes, and the dissemination of educational materials.
f) Ensures that the EHR has all required current demographic information, including preferred pharmacy, email addresses and other meaningful use targets.
g) Participates in the monthly staff meetings, in-services and other committee assignments as needed to improve the patients/parents experience at our facility.
h) May be required to call and confirm appointments, relay messages from nurse's or providers to patients/parents, and give lab results as advised by provider.
i) May be required to gather hospital billing information and complete internal billing slips.
j) Responsible for coordinating various healthcare services.
k) Coordinates with specialty pharmacy to fill specialty medications that are ordered by the provider.
l) Take meeting minutes for various committee meetings.
m) May need to arrange providers schedule for meetings and update their calendars.