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Title

Receptionist 

Category Customer Service  
Description

At Classic City Marinas, LLC and Eclipse Marine Group we want to create Raving Fans out of each of our customers while we have FUN! We are looking for a customer engagement center (CEC) receptionist to provide that raving fan experience to each guest contacting us through our new customer engagement center. The CEC receptionist works within our marina dealer services department which provides support to our facilities and departments. The person is primarily responsible for answering incoming calls to the business office and directing them to the appropriate associate, as well as taking messages and/or directing them to the associates voice mail when applicable. The CEC receptionist will be responsible for answering questions and providing basic information about our locations to the public. Additional clerical responsibilities and related tasks may be required of the receptionist.

Responsibilities:
• Provide a high level of customer service with a friendly attitude
• Provide organized and detailed notes/messages
• Direct calls to and from the business office
• Provide customers with information such as our location addresses, websites, and other related information
• Evaluate customer satisfaction and ensure we are meeting quality standards for customer service

 
Position Requirements
  • Proficient in communication skills and ability to understand information provided by the customer
  • Needs strong work ethic including the ability to work with little direction and remain focused on the tasks at hand
  • Able to provide organized and detailed notes
  • Proficient in Microsoft Office including Outlook, Word, Excel, etc.
  • Must be able to use a phone to direct calls to and from the business office
  • Have knowledge of processes for providing customer services including customer needs assessments, meeting quality standards, and evaluating customer satisfaction
 
Tags customer service, receptionist  
Position Receptionist  
Location Business Office  
About the Organization Thank you for applying to our Marina or Restaurant! You are applying to one location in a network of marinas and restaurants located around the state of Georgia and in South Carolina. We provide a wide range of services at our locations for those enjoying the boating and food industries. We strive to provide the best experience for our guests and team members, and desire to create raving fans out of every guest we encounter. For more information about us please visit our website at www.classiccitymarinas.com.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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