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Customer Service Representative 

About the Organization Winegard's mission is to create the world's most innovative, reliable, easy-to-operate Smart Wireless Solutions.

Our products for the home, RV, marine, and industrial markets are designed to foster harmony by erasing the lines between technology and human experience. Customers should have the right tools to live, work, and play wherever and however they want.

Headquartered in Burlington, Iowa, Winegard continues to grow with locations across the U.S.A. The Iowa-based facility totals 410,000 sq. ft. and includes a state-of-the-art testing, validation, and measurement center. Learn more at


The Customer Service Representative answers inbound support calls and provides outstanding customer service to all Winegard customers.

Primary Responsibilities:

- Answer a high volume of phone calls

- Maintain detailed and accurate call records according to policy

- Consistently demonstrate problem identification and resolution skills while working with customer issues

- Understand Winegard products and have the technical ability to instruct a customer how to lock their antenna on signal

- Maintain high level product knowledge with primary focus on mobile DISH and DirecTV products and services

- Perform full range of activities necessary to provide outstanding Customer Service (product inquiries, order entry, etc.

-Provide basic troubleshooting steps on all products

- Atempt to sell additional merchandise or services to prospective customers

- Regular follow-up calls to customers to ensure customer satisfaction and prevent "churning"

Position Requirements

- Must be highly motivated, detail oriented, self-starter who is comfortable working in a team environment

- Capable of multi-tasking in a fast paced work setting

- Maintain a professional customer oriented image under somewhat stressful conditions

- Must use active listening skills at all times

- Experience in dealing with customers and handling and resolving customer issues is preferred

- The ability to speak clearly so others can understand you

- Must have basic computer skills and knowledge Microsoft Office

- Associates degree or higher is preferred

- Must be able to work 8:30am-5:30pm M-F with one Saturday per month

- Phone sales experience is a plus

- Demonstrate telephone etiquette and customer oriented behavior at all times

- Use effective communication skills, both verbally and written

-Present a positive professional company image at all times


Location Winegard Company  
Salary Range  
Full-Time/Part-Time Full-Time  
Shift Days  
Close Date  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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