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Title

Hardware Operations Support Engineer  

EOE StatementAscentis is proud to be an Equal Opportunity Employer.
 
Description

The Ascentis Operations Support Engineer, reporting to the Hardware Operations Team Lead and Director of Revenue Operations, is responsible for the assembly, testing, and fulfillment, of hardware orders. This role includes managing activities such as Inventory, Fulfillment, Receiving, and Shipping.  

Cultural Norms:

What are the general responsibilities of the position?

Inventory Control

  • Conduct monthly inventory counts for warehouse inventory.
  • Monitoring inventory levels.  Suggesting additional vendor purchases when needed.
  • Maintaining supplies needed for shipping and quality.
  • Verifying serial numbers with Excel spreadsheet.
  • Transfer hardware between warehouses to maintain accurate levels, both physically as well as via various software programs
  • Work in a cloud-based inventory management software.

 

Hardware

  • Hardware testing, including badges, clocks, and accessories.
  • Assists RMA department with inspections, repairs and returned customer hardware.
  • Fulfillment of orders
  • Printing and encoding badges
  • Updating clock application and OS. Configuring to customer database.

 

Shipping

  • Quality control on outgoing hardware. Package finished product for shipping (wrapping, boxing, void fill).
  • Using UPS shipping software to create labels.
  • Drop off urgent packages at nearest UPS location when needed.
  • Organizing customer pick up orders.
  • Creating, saving and emailing PDF shipping labels
  • No damaged raw material is accepted.

 

Receiving

  • Receiving inventory from vendors. 
  • Tracking and management of received serial numbers, via Excel
  • Accepting incoming packages from delivery services (UPS, Fed-Ex, DHL, USPS, Etc.)

 

Other

  • Updating ticket status in CRM software
  • Answering hardware related questions from customers and internal personnel
  • Clean and maintain working area.
 
Position Requirements

What are we looking for in a candidate?

  • A great attitude - provide superior customer service, along with a proactive approach
  • Ability to work under pressure in a fast-paced, ever changing environment
  • Passionately collaborate to achieve best results

 

Education/experience/technical considerations:

  • Associates degree preferred or equivalent relevant experience
  • Experience with hardware operations; shipping, receiving, and inventory.
  • Microsoft Office experience required including Excel.
  • Basic knowledge of Windows and Android operating systems.
  • Basic knowledge of WEIGEND and RFID settings.  
 
Location Rancho Cucamonga  
About the Organization The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success!





We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis!





Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!







 

This position is currently accepting applications.

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