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Title

Support Server 

Location South City Kitchen Buckhead  
Description

The position of Support Server is an extension of the server role. The Support Server should be willing and able to perform any functions of a server if called upon. The Support Server has the primary responsibility of supporting the entire FOH service staff as well as maintaining both the fine attention to detail that may be missed by an extremely busy server and the maintenance and upkeep of the dining room.

Product Knowledge/Service Steps: We value learning and growing. We are inspired by and foster creativity.

  • Maintains thorough product knowledge, including all dining and bar menus, in order to properly describe food served to guests.
  • Consistently helps servers execute the 14 Elements of Connected Service.
  • Achieves knowledge of restaurant concept and Fifth Group history and personnel.
  • Resets and prepares tables for new guests. The Greeter and Server will assist as they are able.
  • Runs food to guests, whenever necessary.
  • Operations: We demand quality.
  • Completes all assigned opening/duration/closing duties including but not limited to; checking restrooms for hand soap, paper towels, empty trashcans, spotted mirrors, etc. and resolving any current or pending issues, reporting any major problems to the manager on duty, stocking the service stations, communicating any shortages in silver, napkins, or glassware to the manager, keeping ice bins, water pitchers, coffee pots full and garbage cans empty.
  • Ensures the dining room, wait-stations and storage areas are clean and organized.
  • Assists servers in greeting newly seated guests and thanking departing guests.
  • Cleaning and resetting tables including brushing off chairs, table bases and sweeping floors.
  • Carries plates and glassware safely to prevent breakage.
  • Practicing teamwork and assisting with the fine details of service.
  • Consistently communicates with the greeter to speed accurate seating and table set up.
  • Checks restrooms for cleanliness and stock levels every 15 minutes during service.
  • Is available to support the FOH team in this order of priority; firstly the greeter and manager on duty, secondly available to the server and stations, lastly available to the catch-up of duration duties and sidework.

Embody the FGR Values, Mission and Company Purpose: We believe in success and generosity. We insist on integrity and respect.

  • Assists all other employees, whenever possible, with any tasks deemed necessary by management for effective guest focused restaurant operation.
  • Performs any task deemed necessary by managers for complete guest satisfaction.
  • Generates a fun and exciting hospitality environment through personality and positive attitude.
  • Identify and solve any problems related to guest dissatisfaction and complaints.
  • Expected to have honest, open communication with staff, managers and owners.

Financial and Legal: We are committed to profitability.

  • Knows and follows all applicable City, State and County liquor laws and food safety standards.

These lists of job duties and responsibilities are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

 
About the Organization Consider a career with Fifth Group Restaurants or Bold Catering & Design companies with more than 25 years of experience working with the finest and most successful people in Atlanta's hospitality industry. Beyond that, we want it to be your home away from home; your #FGRfamily away from family. We invite you to be a part of a team where your co-workers care about your advancement as much as their own. Be a success. Be amazing. Be a FifthGrouper.

Working for us has its benefits. Some of our benefits (depending on your role) include:
• Paid time off
• Medical, dental, life, vision, and supplemental insurance
• 401(k) retirement plan with company matching funds
• Generous bonus plans
• Restaurant discounts and company-provided family meals
• Flex-spending and dependent-care accounts
• Cash-reward referral program
• Work anniversary gifts

Enjoy a harmonious work/life balance.
• Flexible schedules
• Collaborative work environment
• Opportunities to work for our catering company and other restaurants

We'll quench your thirst for knowledge. Learning opportunities such as...
• Detailed and ongoing training in hospitality, wine and spirits, and food-pairing  
Position Requirements
  • Commitment to embodying FGR values
  • Punctual, timely and responsible
  • Proven success working in an elevated service environment
  • Exceptional product knowledge
  • Ability to communicate with guests and coworkers quickly and accurately
  • Ability to be warm, friendly, and outgoing & present a clean and well-groomed appearance
  • Must possess sound and professional judgment
  • Well-organized and efficient workstyle
  • Able to multi-task
  • Ability to work days, nights, weekends and holidays

Physical Requirements

  • Constant standing and walking
  • Occasional stooping, kneeling and crawling
  • Occasional ascending or descending of ladders, stairs and/or ramps
  • Must be able to stand and exert well-paced mobility for up to 8 hours per shift
  • Frequent, continual, intermittent flexing and rotation of the spine, elbows and wrists
  • Must be able to lift up to 15 lbs on a regular and continuing basis
  • Occasional pushing, pulling, lifting or carrying up to 50 lbs, i.e. case of wine, full ice buckets, etc
  • Constant talking, expressing or exchanging ideas by means of spoken words and in the process of communicating with guests and employees
  • Constant use of POS/Computer systems
  • Requires manual dexterity to use and operate all necessary equipment
 
Full-Time/Part-Time Full-Time and/or Part-Time  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Req Number RES-21-00071  

This position is currently not accepting applications.

To search for an open position, please go to http://FIFTHGROUPRESTAURANTSLLC.appone.com



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