The Security Officer provides security services and maintains customer service to patients, visitors, and staff throughout the Tuba City Regional Healthcare Corporation (TCRHCC), surrounding satellite clinic locations and Kaibeto Creek Independent Living Center. Respond to all alarms, emergency calls and respond appropriately to all incident and life-threatening situations keeping safety as a priority. Required to maintain flexible work schedules in order to accommodate overtime, weekend and/or evening shifts.
- Responsible for providing direct observation of patients as directed by the nursing plan of care and under the supervision of the nursing staff and/or nursing department supervisor. Responsible for assisting nursing staff to create, maintain and provide a safe environment.
- Responsible for maintaining a professional appearance, carrying hospital identification card, hand cuffs, handheld radio, expandable baton, non-lethal chemical spray, safety vest and a flashlight during tour of duty. Exhibit a courteous demeanor when answering the telephone, using the two-way radio, or personally helping individuals in day-to-day encounters
- Uses appropriate and approved restraining techniques correctly.
- Adhere to established policies and procedures. Assists in interpreting regulations, requirements and procedures; provides technical assistance to resolve security-related issues.
- Screens all persons entering or leaving hospital building during pre-designated hours.
- Conducts regular security patrols of all TCRHCC property, satellite clinic locations and the Kaibeto Creek Independent Living Center so that the facility is adequately locked and/or secured during pre-designated hours. Checks doors and windows of building to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to supervisor. Unlocks buildings/doors after checking for identification and compliance with TCRHCC policies.
- Will not leave the assigned patrol areas without being properly relieved. Provides relief to security staff for lunch, daily breaks, leave, and act as a back-up for the security officers as necessary to ensure proper security staffing.
- Ensures accurate, legible, and efficient incident reports are completed i.e. daily logs, completed offense reports at shifts end, and clocking in and out in the timekeeping system.
- Shall respond to all calls for security services throughout TCRHCC property and satellite clinic locations including disruption, altercations; reported theft within building; report of accident, serious injury or death; report of fire, and safety or security hazards.
- Provides assistance to staff and/or police with emergency room and/or inpatient as the situation warrants; handle situations about the relatives of the patients getting aggressive with nurses and doctors at times. Escorts people/property to desired destination when monies, documents or safety of property or persons is a concern
- Reviews video surveillance during investigation and when directed
- Addresses and reports security issues promptly and maintains communication with individuals and/or groups involved.
- Discusses and immediately reports any problems and issues/concerns with the Lead Security Officer, Assistant Security Manager and Security Manager.
- Secure lost and found articles. Receive, tag, log, and make secure all lost and found articles. Attempt to contact owners, if known, and make arrangements for return of property. Keep lost and found storage area clean, neat, and secure. Make proper disposition of articles not claimed within holding period as set out in Departmental Policy and Procedures Manual.
- Participates in the current fire and disaster plan and conducts minor animal control.
- Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
- Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
- Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee and external customer satisfaction.
- Performs other duties as assigned.
Professional communication and skills necessary to accomplish security service and maintenance of the organization’s security service and to gain cooperation from other agencies, entities, and personnel related security.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work requires frequent walking, standing, reaching, bending and carrying, with occasional medium to heavy lifting. Requires availability for responding to emergencies at night (sleep may be disrupted). Speak in audible tones so that other may understand clearly; articulate information in an emergency situation; use physical agility and strength to defend self and detain person using force if necessary; and have the visual acuity necessary to observe and comprehend human movement.
Must participate in the physical fitness evaluation:
- 1.5 mile (timed event)
- Sit-ups (1 minute)
- Push-ups (1minute)
- Sit and reach
Exercises independent judgment to ensure appropriate action is taken on issues related to security; assures fairness based on the needs related to patient care and accessibility for housing assignments, maintenance, and safety, in cooperation with other departments.
The Security Officer provides a safe and secure environment for patients, staff, and visitors of the TCRHCC.
TCRHCC is located within the Navajo Nation and, in accordance with Navajo Nation law, has implemented a Navajo/Indian Preference in Employment Policy. Pursuant to this Policy, applicants who are enrolled members of the Navajo Nation and who meet the necessary qualifications for this position will be given preference in hiring and employment for this position and applicants who are enrolled members of any other tribe who meet the necessary qualifications will be given secondary preference.
In performance of their respective tasks and duties, all employees at TCRHCC are expected to conform to the following:
- Adhere to all professional and ethical behavior standards of the healthcare industry.
- Interact in an honest, trustworthy and dependable manner with patients, employees and vendors.
- Possess cultural awareness and sensitivity.
All employees must uphold all principles of confidentiality and patient care to the fullest extent. This position has access to sensitive information and a breach of these principles may be grounds for immediate termination. I have read the qualifications and requirements for the position of Security Officer. To the best of my knowledge, I believe I can perform these duties.
High School Diploma or GED equivalent
Must have six (6) months of experience with providing security services to a large organization, school or health care facility.
(Acceptable experience includes services in the armed services that involved the performance of guard duties on a regular or intermittent basis.)
Must have and maintain current Basic Life Support (BLS) certification by the American Heart Association (AHA), if none must obtain within ninety (90) days of employment hire date.
Other Skills and Abilities:
A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:
- Reliable and dependable; reports to work as scheduled without excessive absences.
- Positive working relationships with others
- Possession of high ethical standards and no history of complaints and no record of felony or misdemeanor convictions for fraud or dishonesty; criminal background checks are mandatory; no record of complaints regarding “conflict of interest” related to prior or current employment.
- Ability to comprehend and interpret written material, communicate effectively via telephone, written or electronic media or in person; ability to plan and organize work and work independently with minimal supervision.
- Complete Observation of Behavioral/Suicidal Patient Sitter Competency Training (upon hire)
- Must maintain and have a valid State Driver’s License with no restrictions
Associates degree in Criminal Justice Administration or successful completion of training in an accredited technical school that covered subjects such as physical security procedures, local laws or investigative techniques
Other Skills and Abilities:
Ability to speak Navajo