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Job Summary:

The Director of Certification and Credentialing Services is responsible for developing, planning, and implementing programs related to certification and credentialing, recertification and renewal, the Graduate Student Application (GSA), and other university engagement in accordance with the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE) policies, processes, and procedures. This position is responsible for upholding the standards that define and advance the professional identity of counselors by providing and maintaining nationally recognized certifications for the counseling profession. The position enforces policies relevant to certification and helps certificants continue to meet the required certification standards and offers multiple status options to meet the needs of the growing population of NCCs. The position is responsible for overall compliance to accreditation standards and best practices in certification and credentialing. The position is responsible for the development, implementation, and administration of the organization’s non-counseling–specific credentials, which includes development and application of credentialing and recredentialing policies, standards, and procedures. In addition, the position directs and leads the team responsible for these programs in accordance with NBCC and CCE policies, processes, and procedures. The Director works with the Vice President in strategic planning in accordance with the missions of NBCC and CCE.


• Leads strategic planning activities for the department in conjunction with the Vice President.

• Directs and oversees process and workflow for NBCC certification, CCE credentialing, recertification and renewal, GSA, and university engagement operations. Identifies issues of concern, determines authority to resolve, and brings recommendations to the Vice President if appropriate. Monitors and evaluates the performance of staff; gives timely feedback; and recommends personnel actions, such as hiring, training, rewarding, disciplining, and terminating staff.

• Reviews current departmental policy and procedures on an ongoing basis. Identifies needs for change, develops recommended modifications, and works with the Vice President to attain approval. Implements approved changes.

• Manages work with legal counsel on issues related to certification or credentialing matters.

• Provides reports for leadership, Board of Directors, and others as requested and authorized.

• Determines if certification and credentialing standards are met for each certificant and/or credential holder or applicant.

• Reviews and maintains accurate records for all certification and credentialing appeals. Responsible for providing recommendations to the Vice President for appeal decision matters and communicating decisions to appellants.

• Acts as resource for staff on all departmental matters.

• Collaborates with Business Development Department on any contractual obligations or marketing efforts as assigned.

• Leads collaboration with CCE division on examination administration for all certification and credentialing exams.

• Works collaboratively with Communications Department to ensure clarity for all communications and online information for our stakeholders.

• Leads efforts to obtain or maintain accreditation for qualifying certifications and credentials.

• Other duties as assigned.

Position Requirements

Supervisory Responsibilities (if applicable):

• Interviewing, hiring, and training employees

• Planning, assigning, and directing work

• Appraising performance; rewarding and disciplining employees if appropriate

• Addressing complaints and resolving problems


Required Skills/Abilities:
• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Strong supervisory and leadership skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software.

•Must be able to work from home as needed.



• Communication – Must be able to listen to others, process information, and communicate effectively.

• Leadership – Ability to encourage, instill trust, provide direction, and delegate responsibility. Willingness to lead, take charge, and offer opinions and direction.

• Adaptability – Ability to adjust to circumstances and think creatively.

• Task Management – Involves working efficiently and competently.

• Developing Others – Ability to cultivate individual talent and successfully motivate others.

• Work Planning and Project Management – Ability to develop specific goals and plans, organize, and accomplish work.

• Mathematical – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Problem Solving/Analysis – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Attention to detail – Ability to pay close attention to detail for accuracy and thoroughness in completing work.

• Change Management – Ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.

• Initiative – Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

• Collaboration – Must be able to work cooperatively with other individuals and makes valued contributions to the outputs of others in order to assist own team or project to achieve the required outputs.


Education and Experience:

• Master’s degree in counseling

• Five years’ supervisory-related experience

• National Certified Counselor (NCC) required

• Combination of education and experience is acceptable


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet.


Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 20 pounds at times.

• Regularly required to use hands and reach with hands and arms.

• May require overnight travel.

• May need to be able to work from home for extended periods of time.

Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Exempt  
Open Date 3/26/2021  
Location National Board for Certified Counselors  
About the Organization The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and administer a national certification system and to identify qualified counselors who have voluntarily sought and obtained NBCC board certification. The organizational mission is to advance counseling as the premier certification body of the profession with the vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is composed of three organizational affiliates: The National Board for Certified Counselors (NBCC), the Center for Credentialing & Education (CCE), and the NBCC Foundation (NBCCF).

NBCC and Affiliates has operations and partnerships in approximately 40 countries providing professional certifications, occupational credentials, training programs, educational activities, and public mental health services through institutes and residencies. Over 66,000 board certified counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services, and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals.

NBCC's primary organizational functions relate to the development and operation of quality credentialing, certification, and quality assurance programs. CCE creates and administers other occupational programs, including education and training activities, and leverages credentials to best serve communities. Additionally, CCE provides management services for associations, boards, agencies, and other organizational clients. NBCCF administers programs focused on capacity building, the expansion of access to mental health services in underserved and never-served communities, and the development of high-quality professional development resources for counselors.  
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

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