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Title

Livermore Auto Mall Service Manager 

Description

The Automotive Service Manager (ASM) acts as the primary contact between the dealership and customer for all repair and maintenance services. He or she listens to and thoroughly understands a customer's service/repair needs, sets and manages the customer's expectations, and works closely with the service team in order to stay informed of the status of repairs and special orders. The primary goal of the ASM is to provide the highest level of customer satisfaction and maximize the sale of parts and service for the dealership.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training, and at least two years of dealer-level or large facility experience that includes some supervisory/management responsibilities. Certification by the National Institute for Automotive Service Excellence (ASE) is a plus. An unrestricted driver's license, a clean driving record, and a strong technical and customer service performance record are required. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.


RESPONSIBILITIES

  • Ensures agreement from customer is in place before service begins and informs customer of estimated repair costs and times and accepted methods of payment
  • Sells only required service and maintenance to customers and follows dealership service sales policy and procedures
  • Completes repair orders by asking good diagnostic questions to identify customer needs, enters all repair orders into scheduling system in the order in which customers are received, and identifies any repair orders that require special handling, such as rush/waiting, comebacks, etc.
  • Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised
  • Ensures that all completed repairs have gone through quality control and/or a road test
  • Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)
  • Manages and oversees staff, which includes recruiting/hiring, evaluating, scheduling, terminating, etc.
  • Ensures all service level targets are met or exceeded
  • Ensures that required documentation is complete and is in compliance with regulations and standards
  • Complies with and enforces all safety policies and procedures
  • Attends all staff meetings, trainings, and educational classes as required
  • Performs other duties as assigned

 

 
Position Requirements

QUALIFICATIONS

  • High school diploma or GED required
  • Post-secondary automotive training or equivalent work experience
  • Two years of dealer-level or large facility experience preferred
  • Broad scope of automotive mechanical/electrical knowledge
  • Experience in supervising and managing staff
  • Neat, clean, and professional appearance
  • Pleasant/friendly demeanor and an outgoing personality
  • Highly professional and dependable
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff
  • Basic computer and internet skills
  • Unrestricted driver's license and clean driving record
  • Able to drive both automatic and standard-transmission vehicles


BENEFITS

  • Competitive Pay
  • Vacation
  • Sick Pay
  • 401(k)
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Formal Ongoing Training Program

 

 

 
About the Organization Qvale Auto Group has 70 Years in the automotive industry, owning and operating 12 dealerships across the US from California to Florida.

"We are a team committed to providing value, quality and excellence in sales and service; inspired by our customers' standards and the Qvale family reputation for integrity."
 
EOE Statement The Qvale Auto Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at hr@qag.auto.  

This position is currently accepting applications.

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