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Title

DevOps Support Engineer 

Position DevOps Support Engineer  
Full-Time/Part-Time Full-Time  
Location US - Headquarters Based in Austin Texas  
Description

POSITION SUMMARY
The Senior L2/L3 & DevOps Support Engineer will work collaboratively with DevOps Engineers, DevOps Managers, Program Managers, Business Analysts, and Architects to provide operational support, addressing user requests, and engaging in DevOps activities and releases.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide L2/L3 technical support and handling urgent escalation from external and internal customers or users in production environment with high-volume of transaction traffic
  • Analyze incoming defects, investigating to determine root cause, resolving the defects accordingly, and giving quality fixes to clients in a timely fashion
  • Sets project schedules, designing project parameters and monitoring tasks
  • Ensures team members deliver project tasks on schedule and as designed
  • Recommends and implements process improvements
  • Conducts technical presentations with peers
  • Serves as point of escalation for team on problem identification and resolution to prevent roadblocks
  • Solves complex problems that do not have immediately known solutions, requiring analytical and at times 'out of the box' thinking
  • Leads team in making tactical decisions on L2/L3 DevOps Support priorities
  • Works independently and seeks guidance and second opinions when needed
  • Escalates and provides recommendation on highly complex issues to Manager
 
Position Requirements

QUALIFICATIONS

  • Practical experience of using version control systems (Azure Repo or Github preferred)
  • Experience with infrastructure automation tools (PowerShell and Azure Policy)
  • Experience JSON/YAML Development file creation
  • Experience in cloud architectures, including web, application, database components, Azure Storage, Azure Service Queue, and Azure Redis Cache
  • Experience developing automated processes using modern CI/CD platforms
  • Experience working with CI/CD tools such as Jenkins or Azure Pipeline
  • Experience building solutions for cross-platform automation (Linux & Windows)
  • Experience working with Swagger and REST
  • Experience integrating with third-party APIs
  • Autonomous, passionate individuals with experience across the stack
  • Experience working in high-scale environments
  • Knowledge of and experience working with IaaS, PaaS, and SaaS
  • Strong background in sound agile software development principles
  • Experience with containerization orchestration tools, such as, Kubernetes
  • 0Experience deploying the Azure SQL Database and MongoDB
  • Experience writing Bash, or Python code
  • Experience achieving compliance and regulatory requirements when operating in Azure
  • Experience in leading the investigation and resolution of L2/L3 service tickets.
  • Deploy Azure app services for Single Page (SPA) apps by using Azure CLI, PowerShell, and other tools.
  • Extensive experience with version control systems like Git / Bitbucket and their use in release management, branching, merging, and integration strategies
  • Experience with Azure APIM
  • Experience with using build servers like Azure Build and Release Pipelines or Jenkins
  • Experience with configuring message-based integration architecture by using the services included in Azure
  • Treats best practices for security as a requirement, not an afterthought
  • Must be a team player and be able to coordinate with the development, database, and Infrastructure teams

EDUCATION AND/OR EXPERIENCE

  • Bachelor’s degree or equivalent in Computer Science or related discipline
  • 3+ years of experience working with Microsoft Azure
  • 4+ years of experience in the L2/L3 DevOps Support space
  • 7+ years of experience in software coding/development, database, and/or infrastructure
  • Advanced in-depth knowledge in managing multiple competing priorities, Configuration Management, Release Management, Systems Monitoring, and automation.
  • Life sciences industry experience a plus
 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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