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Counsellor - Youth Outreach Worker 

Full-Time/Part-Time Full-Time  
Status Temporary 35 hours/week (term duration: April 2021 - April 2022)  
Category Parent-Child and Youth Services  
Open Date 4/5/2021  
Close Date 4/19/2021  

The Counsellor –Youth Outreach Worker provides case management and crisis intervention functions and participates in the development, implementation, monitoring and evaluation of supports in the CCHC service area for youth, particularly to participants in the Students Will All Graduate (SWAG) program. The YOW is also responsible to ensure the identification of challenges facing students and parents/guardians registered with the program. This is done through ongoing communication, advocacy and programming among students, their parents/guardians and secondary schools to support student success.

Program-Related Activities

  • Engages in short-term assessment, referral and advocacy activities with youth and with students in the SWAG program.
  • Participates in the development, implementation, monitoring and evaluation of the SWAG and youth programs
  • Works closely with the Coordinator, the Ottawa Carleton District School Board staff and the Ottawa Catholic School Board staff to ensure access to individual client’s academic needs and to match to curriculum requirements.
  • Develops and builds linkages between students, parents and secondary schools, by:
    • becoming familiar with the strengths and capacities, as well as the barriers and challenges, faced by the students enrolled in the SWAG program, identifying specific educational, social and emotional challenges as experienced by participants.
    • establishing and maintaining positive and supportive relationships with enrolled students, parents/guardians and secondary school staff to ensure the students fully participate in the program by, among other means, maintaining regular (e.g. weekly) contact with students, parents/guardians, and school staff.
    • acting as a liaison with school staff, students, and parents by helping to identify needs of each group and link individuals and groups to resources such as specific academic, social and emotional supports; and to identify gaps and needed supports and approaches to delivering those supports.
    • providing written and oral reports to the Coordinator and Program Director on all aspects of the work; in particular, regular reporting of attendance, grades, and documenting all issues, challenges, accomplishments, including any incidents and referrals and other follow-up involving SWAG participants which effect their social, emotional or academic success.
    • supporting and, when necessary and appropriate, advocate for students and their parents/guardians to staff form individual secondary schools and from the school board in decisions affecting the educational and social development of SWAG students.
    • referring individual students and their parents/guardians to other agencies or providers who might best be able to provide supports or services meet their needs, and document all such activities, monitor the effectiveness of such supports, and ensure systematic follow-up with participants and providers.
    • gathering information required to support periodic and ongoing program evaluation and improvement (for example, facilitating focus groups with students and/or parents/guardians, and ensuring accurate and complete data is available on attendance, grades, credits, etc.).
    • maintaining effective communication of information among volunteer, mentors, tutors, teachers and other providers of services to students enrolled in the SWAG program.
  • Recruits and monitors older students for mentoring opportunities and experiences
  • Develops community program links and partnerships for mentoring opportunities, responding to student/youth interests and invitations to participate
  • Organizes information and supports on post secondary scholarships and recommendations for applications, timelines and guidelines for students
  • Assists youth in connecting with needed resources in the Ottawa area
  • Provides referral, advocacy and cultural interpretation as needed.
  • Provides practical assistance to youth, such as access to health and social services, providing information.
  • Acts as a client advocate on individual and systemic issues.
  • Assists clients and the community to build support networks.
  • Performs intake assessment, supportive listening, case management and some crisis intervention functions.
  • Assists in project promotion.
  • Provides risk assessment, personal and practical support, information, referral and advocacy with individuals. Assesses client status by gaining an understanding of social determinants of health.
  • Keeps updated materials and provides links to community resources and supports for students in the areas of community involvement hours, part-time jobs and special options such as co-op ed and apprenticeship learning.
  • Ensures accountability by providing statistics and reports of activities, as required, and keeps client records, as required, within the safeguard of confidentiality.
  • Participates in the selection, orientation and supervision of volunteers as applies to program related activities.
  • Participates in the selection, orientation, training and supervision of students in practicum placements as required.
Position Requirements


  • Bachelor’s degree from a recognized university in a relevant discipline or equivalent combination of some post-secondary education and significant experience in counselling and program development.

Professional Experience

  • Three to five years full-time relevant experience working with youth in a community setting.
  • Experience with and an understanding of the barriers and challenges faced by youth in culturally diverse, low-income communities.
  • Experience and interest in working with marginalized and diverse clientele, such as low-income, high-needs, newcomer, and a variety of multicultural communities.
  • Experience in youth program development, implementation, monitoring, evaluation and group facilitation.
  • Experience establishing networks with relevant program and service providers.
  • Experience in health promotion including community development.
  • Experience in a non-profit, community-based organization

Key Competencies

  • Thorough knowledge of Ontario secondary school curriculum and challenges, including knowledge of approaches to providing support to youth with special educational challenges and needs.
  • Thorough knowledge and understanding of community resources, in particular services for youth which can support their individual, emotional and social development.
  • Proficiency in current assessment, counselling, case management and crisis intervention techniques as related to providing supportive listening to clients.
  • Excellent interpersonal and communication skills, oral and written.
  • Demonstrated ability to work in a multi-disciplinary team environment.
  • Knowledge of and experience with small group dynamics and experience in facilitation appropriate to youth from a variety of cultural backgrounds.
  • Demonstrated proficiency in the use of computers and various software applications, including Microsoft Office programs, client database software, and electronic record keeping in a client services setting.

Linguistic Profile

  • This position is not designated under Carlington’s French Language Services Plan.
  • Fluency in English is required.
  • Fluency in a third language relevant to our client population is an asset.

Personal Suitability

  • Sensitivity to the needs of marginalized and diverse clientele.
  • Commitment to health promotion concepts, strategies, and philosophy.
  • Commitment to community-based health care and social services, and strength-based philosophy and practices.


  • Available and flexible to work late afternoons (until 6:00pm) and evenings, and occasional weekends.
  • Must have regular access to a vehicle and valid driver’s license required.
Salary Range $25.33/hour - $29.79/hour  
Reports to Child and Youth Programs Coordinator  
Position Counsellor - Youth Outreach Worker  
Post Internal Days 0  
Created By Brittany Bourdon  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Req Number PAR-21-00002  
Location 900 Merivale and Community locations  
About the Organization Carlington Community Health Centre is a non-profit organization that puts today's most pressing health care challenges at the heart of their service delivery. We turn to the best professionals and employees to help improve the health and well-being of our community. We build trusting relationships with our clients and deliver quality services through a wide range of health and social services to parents and children, youth and teens, adults, and seniors.

We look to help community members resolve problems and advance concerns in the community by providing organizational support and advocacy assistance to local groups and associations.

Our mission is to improve, support and promote the health and well-being of the people and diverse communities we serve!
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCHC is committed to equity, diversity and inclusion. We welcome and encourage applications from the BIPOC, LGBTQ+ communities and persons with disabilities.  
zFull Job Description None Specified 

French Job Description None Specified 

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