Share Email Opening Title Sales Associate  Category Retail   Position Sales Associate   Description Overview The Sales Associate is responsible for greeting and providing excellent customer service to Museum Store customers. He or she provides excellent customer service by assisting customers with merchandise and answering their questions in person or on the phone, processing phone orders and ringing up transactions. Essential Functions Greet and engage all customers. Promptly and professionally assist customers by answering questions, demonstrating proper use of merchandise, upselling merchandise, handling phone orders, answering museum phone, ringing transactions and informing them of our membership program, special offers, discounts, promotions and special events. Assist with the replenishment and maintenance of merchandise. Assist with loss prevention by monitoring suspicious behaviors of customers and reporting all suspicions to Retail Operations Manager or Inventory Coordinator. Establish and maintain professional working relationships with staff, volunteers, and members of the community. Exercise tact and diplomacy at all times. Demonstrate an understanding of protocol and sensitivity to cultural differences. Gain a general understanding and is able to interpret Museum policies, procedures and offerings. Maintain a well-informed, working knowledge of the exhibits and services available.   Position Requirements Competencies Knowledge of basic math required Cash handling experience preferred Strong written and verbal communication; and interpersonal skills Excellent customer service skills Capable of working under pressure and in a fast paced environment Supervisory Responsibility None Work Environment This position operates in a public environment. This role routinely uses a POS system, phones, walkie talkies, and packaging equipment. Occasionally, this role uses a ladder or step stool. Physical Demands/Strength While performing the duties of this position, the employee is regularly required to walk, stand, lift up to 20 pounds, carry. Climb, stoop, balance, kneel, reach, handle, grasp, feel, talk, hear, and use repetitive motions as well as have eye/hand/foot coordination. The employee is frequently required to stand, but may sit if needed. The position requires light to medium work with little physical effort. Environmental Conditions Moderate noise Position Type/Expected Hours of Work This position regularly requires weekend work and some evenings. Full-time / 35 – 40 hours per week Part-time / Up to 34 hours per week Seasonal / Up to 40 hours per week Travel None Education/Experience Must be at least 18 years of age High school diploma or equivalent required Customer service and cashier experience preferred AAP/EEO Motown Museum is an equal employment opportunity employer. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice .   EOE Statement Motown Museum provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination and layoff, leaves of absence, compensation and training. Motown Museum expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Motown Museum employees to perform their expected job duties is absolutely not tolerated.   Full-Time/Part-Time Part-Time   Shift Various Shifts   Pay Range $15.00 per hour   Travel Requirement None.   Close Date   Number of Openings 3   Exempt/Non-Exempt Non-Exempt   Req Number RET-21-00002   Open Date 12/15/2021   Location Motown   This position is currently not accepting applications. To search for an open position, please go to http://MotownHistoricalMuseumInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Assistant Retail Manager in Detroit, MI Posted on: 6/29/2023 [Apply Now] Other Jobs Within 60 Miles Security Supervisor in Detroit, MI Posted on: 4/11/2024 [Apply Now] Assistant Retail Manager in Detroit, MI Posted on: 6/29/2023 [Apply Now] Events and Programming Volunteer in Detroit, MI Posted on: 4/16/2024 [Apply Now] Facility and Maintenance Volunteer in Detroit, MI Posted on: 4/16/2024 [Apply Now] Summer Archives and Collections Inter in Detroit, MI Posted on: 2/22/2024 [Apply Now] Follow us See who works here:

 

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