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Title

Office Assistant, Data Entry and Scheduling 

Position Office Assistant, Scheduling  
Category Office Operations  
Description

The Office Assistant, Data Entry and Scheduling continuously updates the master project schedule according to daily demands and/or supports our project management software operation. The person in this role works at the center of our operation, collaborating with multiple internal teams and communicating directly with clients by phone or email. The role requires good problem-solving skills and attention to detail in a fast-paced environment. The ideal candidate has excellent customer service skills and ideally has work experience in service, construction, or related industries.

We are a premier provider for home entertainment, networking, security, and automation solutions. Reporting to the Operations Manager, the Scheduling Team Leader has a proven ability to keep multiple concurrent projects on track, communicate effectively within and between departments in a fast-paced environment, and project a positive attitude under pressure. The Scheduling Team Leader plays a key role in ensuring that our clients, staff, and external partners receive exemplary service.

 
Responsibilities
  • Actively manage the master schedule using proprietary project management software to dispatch multiple teams of technicians and subcontractors, making constant adjustments throughout the daywork
  • Respond to new and current customer requests for projects and services
  • Communicate via phone and email with clients, field technicians, project managers, site supervisors, and contractors to schedule and confirm appointment times
  • Proactively review work orders and determine additional steps needed to keep open work orders moving to ensure they are completed within a timely manner
  • Answer incoming sales and service calls, and resolve or route them appropriately
 

Minimum Requirements
  • One year experience in an administrative support or customer service role
  • Attention to detail while handling multiple projects in a fast-paced environment
  • Advanced proficiency in Microsoft Office and learning new software
  • Critical thinking and problem-solving while contributing to the team effort
  • Excellent communication, presentation, and interpersonal skills
  • Experience in navigating cross-departmental work-flow
  • Strong ability to communicate effectively, both verbally and written in English
 

Preferred Qualifications
  • Associate's degree in business or related discipline
  • Two years' experience scheduling daily work assignments for field service technicians
  • Audiovisual industry, construction industry, service industry, or related experience
 

Compensation and Benefits Package
  • Paid holidays and time off
  • Medical, dental, and vision insurance plans
  • Life insurance
  • 401k with company match
  • Employee rewards program
  • Employee Purchase Plan
  • Opportunities for advancement
 

Compensation Rate $15 to $22 per hour with full benefits  
Location Sight & Sound Systems Headquarters  
Division Sight and Sound Systems, Inc.  
Full-Time/Part-Time Full-Time  
Relocation Assistance? No  
About the Organization Established in 1994, Sight & Sound Systems designs and installs quality residential and commercial entertainment and other electronic systems. We serve the Washington, DC metropolitan area from our headquarters in Sterling, VA. We are passionate about helping our clients enhance the value and enjoyment of their homes or businesses. Our work environment is collaborative and family-oriented. We offer competitive pay and benefits.  
Company Web Site https://sightandsoundsystems.com/careers/  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Req Number OFF-21-00001  

This position is currently accepting applications.

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