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Title

Mortgage Investor Reporting and Accounting Supervisor 

Division Arvest  
Category Mortgage Company  
Location Associate can be located anywhere in the Arvest four states footprint. (AR, OK, MO, KS)  
Location AR, Little Rock  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Grade 15 Standard  
Accepting applications through April 13, 2021  
Details Position is Monday through Friday 8 am to 5 pm.  
Preferred Qualifications Experience/working knowledge of investor guidelines (FHLMC, FNMA, GNMA, Private Investors) applicable to mortgage investor accounting, agency reporting requirements and mortgage loan servicing.  
 
Description

Associate can be located anywhere in the Arvest four states footprint. (AR, OK, MO, KS)

Experience and working knowledge of investor guidelines (FHLMC, FNMA, GNMA, and Private Investors) applicable to mortgage investor accounting, including agency reporting requirements and mortgage loan servicing practices preferred.

Position is Monday through Friday 8 am to 5 pm.

SUMMARY: The Mortgage Investor Reporting and Accounting Supervisor is responsible for the direct supervision of the investor accounting associates of both Arvest Mortgage Division and Arvest Central Mortgage Company. The incumbent is responsible for ensuring investor reporting, delinquency reporting and remittances are processed based upon investor requirements along with other duties related to the department. The incumbent will provide oversight of the reporting, remitting, and reconciling functions of the department. The supervisor is to provide support to the Mortgage Investor Reporting and Accounting Manager for all audits, exams and other similar reviews and ensure that data requested is provided in a timely manner and is materially accurate.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  1. Provide direct oversight and review of the reconciliation and balancing of all investor accounting custodial bank accounts and clearing accounts, and assist associates as needed with reconciliation, in addition to reconciling a specific portfolio. Provide assurance that reconciliations are completed in accordance with Arvest policy and various investor guidelines.
  2. Provide effective supervision of investor accounting associates, including prompt feedback regarding performance, adequate training on relevant aspects of the various tasks and functions. Ensure that departmental performance and productivity standards are met in all material respects.
  3. Ensure that an effective training format is in place for associates and assist with conducting and overseeing the training of Investor Accounting & Reporting associates.
  4. Strategically plan out reporting structures to ensure that all investor accounting, reporting and remittance obligations are made timely and accurately to various investors, agencies, and master servicers assigned by the manager. Continually monitor investor/insurer reporting changes and plan accordingly.
  5. Ensure that all delinquency reporting obligations are completed timely and accurately to the various investors and/or insurers.
  6. Ensure that all discrepancy reporting of principal and interest payments are thoroughly researched, correctly coded and resolved per investor and/or insurer guidelines.
  7. Provide assistance during audits and reviews, including providing documentation and representing the department in various interviews and exams. Ensure that data requests are handled in a timely manner and data provided are materially accurate.
  8. Assist the manager in coordinating service transfers by assisting in preparing investor transfer requests, submitting loan-level transfer files, and providing assistance to the Loan Servicing Manager, MSD or buyer to ensure a successful transfer.
  9. Prepare or provide oversight of the preparation of principal and interest settlements related to servicing acquisitions or sales.
  10. Upon approval of the manager, review and update investor accounting procedures to ensure accuracy and efficiency in processing.
  11. Evaluate, track and maintain monthly Key Performance Indicators for the Investor Accounting & Reporting department. Review KPIs regularly to ensure they are in line with the most important investor and bank requirements. Address when KPIs are not being met and adjust as needed to ensure they are met in the future.
  12. Identify areas for continuous improvement and make recommendations.
  13. Use problem solving abilities to produce creative and optimal solutions when managing change processes while complying with investor guidelines. For example, if a new modification product is introduced, use existing knowledge of investor guidelines to ensure consistency in loan level reporting between the default management group and investor accounting.
  14. Provide miscellaneous assistance to the manager and as it relates to various investor accounting tasks and functions, including testing and reviews on new reporting formats and/or proposed changes to reporting requirements/regulations.
  15. Provide input into the departmental budget; strategically planning for changes in the company and investor/insurer reporting guidelines.
  16. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

  • Support and uphold the Arvest Mission Statement
  • Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
  • Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
  • Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
  • Foster and promote the proper company image at all times.

SUPERVISORY RESPONSIBILITIES:

Directly supervises 2 or more FTE’s as assigned by the Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest’s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank’s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems.

 
Position Requirements

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

  • Bachelor’s Degree or equivalent experience in accounting, mortgage, or other business experience required.
  • 3 years of mortgage, finance, or accounting experience required.
  • Supervisory experience is preferred.
  • Knowledge of investor guidelines applicable to mortgage investor accounting, including agency reporting requirements, mortgage loan servicing and default loan servicing practices preferred.

OTHER SKILLS AND ABILITIES:

  • Must be able to arrive at work on time, work on site and have regular work attendance
  • Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
  • Must be able to provide cordial customer service regardless of customer personality, presence or communication style
  • Must be able to perform several tasks at once
  • Must be able to work in a stressful atmosphere
  • Must be able to rotate job tasks
  • Must be able to greet others cordially
  • Must be able to coordinate multiple and changing priorities
  • Must be able to verbally communicate with all other associates
  • Must be able to operate telephone, scanner, copier and FAX machines
  • Must be able to occasionally work outside of normal business hours.
  • Must be able to move from department, division, or bank to department, division, or bank to attend meetings
  • Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually minimal.

 
About the Organization Arvest Bank is a provider of financial services, our #1 focus is our customers. We are people helping people find financial solutions for life. That is our culture - that is who we are as an organization.





As an employer, our #1 focus is our associates. We offer competitive compensation, comprehensive benefits and an engaging work environment driven by the desire to serve our customers and communities.





With over 315 locations in Arkansas, Oklahoma, Missouri and Kansas, we offer a variety of jobs. Whether you are looking for full-time or part-time employment, Arvest has the opportunity for you.





Arvest is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, national origin, religion, disability status, protected veteran status or any other characteristic protected by law.





 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.  

This position is currently accepting applications.

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