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Retail Product Advisor 

About the Organization Founded in 1975 in Wellesley, Massachusetts by United States Equestrian Team members. Dover Saddlery, Inc. is the leading multichannel retailer of equestrian products in the United States. Dover Saddlery’s offers a broad selection of competitively priced, brand name, innovative products developed in collaboration with world class rider and vendor partners through their catalogs, website, and in retail stores located across the United States.

Working Here:

We are looking for energetic and dedicated people to join our team. Dover Saddlery’s mission has always been to provide world class product and customer service to equestrians of all levels through a broad multi-channel reach. At Dover, you will enjoy a fast-paced environment driven by dynamic, hard-working people who are passionate about our brand. Dover Saddlery offers competitive pay, benefits, and a generous employee discount.


Responsible for providing customers with prompt and courteous service and assistance, replenishing and stocking merchandise, and keeping the sales floor clean, neat, and fully organized.


  • Greet customers and provide exceptional customer service experience
  • Answer questions, suggest promotional items and provide product information
  • Process payments by totaling purchases; processing checks, cash and store or other credit cards.
  • Process customer refunds courteously and professionally.
  • Process merchandise shipments
  • Assist with store upkeep
  • Perform other duties as assigned
Position Requirements
  • Must have equestrian experience
  • Basic understanding of sales principles and customer service practices
  • Solid communication and interpersonal skills
  • Ability to read, write and effectively communicate with customers, peers and management
  • Telephone etiquette
  • Ability to multi-task, while being attentive to customers
  • Ability to work as part of a team and take initiative independent of direct supervision
  • This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
  • Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
  • Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays
  • High school diploma or equivalent, or in pursuit of a diploma
  • Team Player
  • Problem Solving
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Part-Time  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Location 214 Charlottesville  

This position is currently not accepting applications.

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