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IT Operations Director 


The IT Operations Director is a hands-on role that will be responsible for Information Technology operations, which consists of all servers, desktops/laptops, network equipment, and the management of the IT help desk, systems, network, and database functions for the organization. This position will also be the technical lead for systems and network solutions.

Essential Duties and Responsibilities

The following duties and responsibilities are a summary of the essential functions of the job. Other duties might be performed, both major and minor, which are not mentioned below. Specific activities could change periodically.

• Provides senior level resolution to internal IT issues.

• Manages systems activities and serves as a senior systems analyst.

• Manages IT help desk activities and resolves escalated issues.

• Evaluates database project requirements and priorities.

• Manages the availability and integrity of all electronic information and data through departmental policy and regularly scheduled backups.

• Ensures maintenance of inventory list of all IT equipment and tools.

• Manages the planning, installation, and maintenance of all computer hardware, including servers, desktops, laptops, and networking tools.

• Creates and maintains documentation processes to ensure the stability and uptime of computer-related resources.

• Monitors, reports, and maintains all technical hardware life cycles and all software licensing to ensure a stable computer environment.

• Coordinates and implements modifications to supporting infrastructure.

• Plans and manages the implementation of all technical projects using full life cycle development processes.

• Oversees the planning and management of corporate IT infrastructure.

• Ensures that current IT infrastructure supports business requirements.

• Ensures computing and network availability (uptime).

• Develops and maintains organizational technology policy and procedures for staff usage of resources in conjunction with Documentation Director.

• Oversees implementation of network security at corporate level.

• Anticipates future IT needs and identifies proactive solutions.

• Manages and prioritizes all internal IT project initiatives.

• Communicates effectively with users to identify needs and evaluates alternative business solutions and strategies.

• Defines ways to increase internal user satisfaction balanced with best business practices.

• Communicates relevant IT-related information to Vice President of IT.

• Manages IT operations staffing and budgeting projection.

• Supervisory responsibilities include interviewing, hiring, training, rewarding, and disciplining of employees.

• Exercises staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans are consistent with company goals and objectives.

• Champions change and effectively manage implementation of new ideas.

• Communicates technical concepts to technical and non-technical audiences effectively.

• Reinforces team approach on both client projects and internal initiatives.

• Supports and solicits input from team members at all corporate levels.

• Ensures team is well informed on corporate directions and IT needs.

• Develops and implements IT plans for disaster recovery and coordinates with all departments to leverage IT in their disaster recovery planning.

• Coordinates with all outside vendors for all organizational technology needs.

• Implements and oversees corporate IT asset management procedures.

• Works with Vice President of IT to develop budget.

• Maintains responsibility for capacity planning and vendor negotiations related to IT.

• Other duties as assigned.

Position Requirements

Minimum Qualifications

• Bachelor’s degree in computer science, informatics, management information systems, data analytics, or equivalent experience in lieu of degree.

• Eight years of Information Technology experience, two of which must include supervising technical staff.

• Two years in project management.

• Six years in systems administration.

• Experience with Active Directory, group policies, and help desk functions.

• Experience with SharePoint administration.

• Experience with databases and database server management.

• Resourcefulness and problem-solving aptitude.

• Ability to effectively communicate and exchange information.

• Excellent project management and organizational skills.

• Strong problem-solving skills, ability to communicate with various stakeholders.

Preferred Qualifications

• MCSE Certification

• IT experience within a small organization

• Experience performing a variety of IT positions

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit and use hands.

• Frequently required to talk or hear.

• Occasionally required to reach with hands and arms.

• Must be able to lift up to 50 lbs. of computer equipment.

• Must be able to bend/stoop, squat/crouch, climb, kneel, and twist.

Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Exempt  
Open Date 3/18/2021  
Location National Board for Certified Counselors  
About the Organization The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and administer a national certification system and to identify qualified counselors who have voluntarily sought and obtained NBCC board certification. The organizational mission is to advance counseling as the premier certification body of the profession with the vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is composed of three organizational affiliates: The National Board for Certified Counselors (NBCC), the Center for Credentialing & Education (CCE), and the NBCC Foundation (NBCCF).

NBCC and Affiliates has operations and partnerships in approximately 40 countries providing professional certifications, occupational credentials, training programs, educational activities, and public mental health services through institutes and residencies. Over 66,000 board certified counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services, and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals.

NBCC's primary organizational functions relate to the development and operation of quality credentialing, certification, and quality assurance programs. CCE creates and administers other occupational programs, including education and training activities, and leverages credentials to best serve communities. Additionally, CCE provides management services for associations, boards, agencies, and other organizational clients. NBCCF administers programs focused on capacity building, the expansion of access to mental health services in underserved and never-served communities, and the development of high-quality professional development resources for counselors.  
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently accepting applications.

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