Job Information: Member Solutions Collections Supervisor Job

At Blue, we discover pathways to realize your possibilities. Our Member Solutions Collections Supervisor requires a thorough understanding of financial institution operations and the role of Collections, Bankruptcies and repossessions within the CU, as well as all pertinent policies and regulations. Serves as the direct supervisor for Collectors, especially in the absence of the Collections Manager. May represent Blue FCU in legal hearings and originates legal actions as required. Assists with escalated collection calls received by the department. May also be asked to handle calls from other areas of the department. Determines loan and account corrections and actions; including but not limited to crediting and/or debiting GLs and loans, altering/updating account information, refunding/assessing fees, charging off delinquent share accounts, restricting funds, and working employee accounts. Makes mortgage loan modification recommendations on severely delinquent loans. This position also focuses on:

Directly supervises Collectors. Involved in hiring, training, preparing work schedules and monitoring performance. Tracks and monitors employee’s progress towards goals and standards. Conduct performance reviews and provides coaching on a regular basis. Recommends employee promotions and corrective discipline.
Backup as needed with approving and processing loan alterations including but not limited to approving payment deferments up to 60 days, repossession, ACH and due date changes, fee refunds, phone payments, etc. Assists the Member Solutions Manager as needed with preparing internal reports for the department, daily and weekly delinquency updates. Assists the Member Solutions Manager with preparing monthly Charge off reports for the Board as well as final processing.
Develops and maintains a working knowledge of the credit union’s Member Solutions policies and procedures in addition to relevant government rules and regulations. Backup as needed as the liaison with the Call Center, handling Member Service tasks associated with Collections Servicelink tickets, such as ACH origin/correction, payment coupon orders, etc. Handle escalated calls from all internal and external channels.
Supervises and assists the Collectors in responding to all member issues that arise from other CU business (Ebranch and frontline issues, inbound calls and Servicelink tickets, and other internal origins). Supervises and assists with reviewing, approving, or amending CCCS proposals. Research and approve settlement offers from CCCS orgs and Third-Party Collection Agencies.
Makes loan and account corrections as needed from both internal and external channels. Researches and rectifies misapplied payments as presented through both internal and external channels. Interact with third party vendors, reviews and approves invoices, and continuously identifies and implements process improvements.
May represent Blue FCU in court actions in cooperation with counsel for all BK and Collection legal actions. Assists and supports legal counsel in document preparation as well as accounts payable associated with actions (payments for process servers, court fees, etc.). Responsible for Bankrupt Account management recording, and legal filings.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Follows established company policies and procedures, including but not limited to: Sarbanes Oxley controls, Business Ethics and Standard of Conduct, Electronic Communications, Confidentiality and Privacy.


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