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Title

Bilingual Care Consultant 
Description

Job Title: Bilingual Care Consultant 

Department: Retail/Call Center 

Reports to: Call Center Manager 

FLSA Status: Regular - Non-Exempt 

Location: Clearwater, FL 

 

ROLE SUMMARY:  

We are an inbound contact center looking for customer service representatives to assist with answering phone calls from Medical Marijuana Patients within the state of Florida. The Care Consultant’s primary responsibility is to answer questions and place orders on behalf of patients who elect to call into the contact center. The Care Consultant will be trained to provide the highest level of service to the patients in any situation. The Medical Marijuana industry is rapidly growing, and Trulieve is focused on consistently expanding across the country to meet industry needs. This entry-level role is the gateway to many other roles that are created as the company continues to flourish.  

**This position does reward up to $500 in bonus payout monthly for meeting performance goals. ** 

KEY DUTIES AND RESPONSIBILITIES:  

  • Provide superior customer satisfaction 
  • Arranging the pick-up/delivery of orders for inbound callers 
  • Navigate the company’s internal phone system 
  • Follow the daily schedule provided by Workforce Management 
  • Have a general understanding of products the company provides to patients 
  • A general understanding of dispensary procedures for interacting with patients  
  • Identifying patient needs and providing solutions based on policy  
  • Working with leadership to clarify patient concerns 
  • Using the internal sales system to research patient purchases or interaction history 
 
Position Requirements

ADDITIONAL MINIMUM QUALIFICATIONS:

  • A high school diploma or equivalent education required
  • Must be a minimum of 21 years of age
  • Must successfully complete a comprehensive background screening

 

WORK SCHEDULE:

  • 40+ hours weekly with flexible hours depending on department needs.

 

Equal Opportunity Employer l Trulieve Supports a Drug-Free Workplace

 

 
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Level 2 Background check required  
Position Bilingual Inbound Care Consultant  
Division Trulieve, INC  
Close Date  
Post Internal Days 0  
Number of Openings 25  
Number Filled 0  
Exempt/Non-Exempt Non-Exempt  
Req Number CAL-21-00015  
Open Date 6/8/2021  
Location Call Center  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://TrulieveInc.appone.com


 


 
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