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Title

Seasonal - Client Care Quality Analysis 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

Part-time assistance needed in our Client Care area, to provide quality monitoring and reporting of defined metrics related to customer/staff interactions during support and service situations.

Job Duties will include but not limited to:

  • accessing our internal situation management system
  • reviewing open situations with clients or audio clips of interactions with clients
  • utilizing the identified criteria to monitor certain specified processes
  • identify either pass or fail scores on these criteria
  • take actions as directed for either of these scenario
  • other monitoring and reporting tasks as requested by Management
 
Position Requirements

High School education

Excellent communication skills (written and oral)

Proficiency with Microsoft Oulook, Word, and Excel

 
Email None Specified 

SuperVFlg None Specified 

EmpID None Specified 

supervisorUID None Specified 

EmpID None Specified 

Workers Compensation None Specified 

This position is currently accepting applications.

Apply Now



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