Share Email Opening

Program Director, Primary Health Care 

Full-Time/Part-Time Full-Time  
Status 1.0 FTE  
Category Primary Health Care  
Open Date 3/23/2021  
Close Date 4/6/2021  

As part of the Senior Leadership Team, the Program Director, Primary Health Care manages, supervises, and coordinates the development, implementation, monitoring, and evaluation of clinical health services and programs in order to ensure the most effective use of resources, and to ensure that the needs of the clients are being met appropriately. The Director collaborates with Carlington staff to ensure that the Centre is administered effectively within the policy and planning direction established by the Board of Directors.

The Director contributes to the overall milieu of Carlington Community Health Centre, stressing innovative programming, collegial support and cooperation, and responsiveness to the needs of the community.  The Director also acts as an administrative and team link between Carlington and relevant collaborative staff.

Carlington opened a new primary care clinic in October 2020. At that time, the pandemic had forced the reduction of on-site services, where 85% of appointments are done virtually. Given these changes, the Director will initially be heavily involved in the daily operations of the clinic to complete the transition to the new space by providing leadership in streamlining workflows and assessing the most effective and efficient service delivery balance between in-person and virtual care.  As such, they must have the ability to provide forward-thinking and innovative solutions, as health care and service delivery models continue to emerge and evolve.

Program Director Activities

  • Ensures the development, coordination and implementation of services for various priority populations including low-income, underemployed, welfare recipients, and socially, emotionally and physically disadvantaged through regular service planning, review and evaluation.
  • Develops and oversees program/service plans to meet identified needs by identifying priority populations, gathering and analysing information, evaluating plans of action using both qualitative and quantitative methods.
  • Develops and implements program policies, objectives, standards and procedures consistent with the centre’s strategic plan and funding requirements.
  • Develops and implements change as it relates to health care delivery and administrative workflows, systems and processes in the daily functions of the clinic. 
  • Ensures regular evaluation of the program by developing criteria and by gathering and analysing information using both quantitative and qualitative methods.
  • Submits funding proposals, prepares and monitors program budgets and meets reporting requirements of program budgets.
  • Responsible for leading the development of the Provincial Quality Improvement Plan (QIP) and associated reporting, as required.
  • Will participate on a Board committee related to quality improvement, which will require occasional evening meetings.
  • Seeks additional resources for service and program delivery.
  • Ensures ongoing and regular community needs assessments.
  • Assists in the program budget preparation; prepares grant proposals as necessary; monitors and makes adjustments to ensure a year-end balanced program budget.
  • Supervises the activities of the staff on the PHC by 
  • providing direction and advice, including policy interpretation;
  • leading the hiring and selection process for these positions;
  • orienting new staff in these positions to the team and their positions;
  • scheduling staff to ensure services are covered;
  • authorizing time cards, overtime, and leave requests;
  • providing required information to payroll and HR (e.g., salary changes, changes to FTE status)
  • conducting on-going and formal performance evaluations;
  • implementing the discipline process when required;
  • maintaining a roster of relief personnel as required.
  • Manages team advocacy initiatives to promote social change that enhances the health and well-being of individuals and communities.
  • Ensures accountability by providing statistics and reports of activities, as required, and keeping client records, as required, within the safeguard of confidentiality. 
  • Manages the operations of the program by ensuring adequate resources, staffing and materials.
  • Establishes and maintains links and communication among program staff.
  • Facilitate participation of the PHC team, in the planning, coordination, implementation and evaluation of programs and services.
  • Maintains an auditing process which reviews both administrative (requirements) and clinical (best practices) aspects of client files.
  • Provides and/or arranges for direct service as needed.
  • Oversees research undertaken by members of the team, or research projects that include PHC clients.
  • Provides support to the Executive Director and management for specific projects and activities when required.
  • Participates in the recruitment, selection, orientation of staff, students, and volunteers as required.
Position Requirements


  • Master’s degree in Health Administration or other related health discipline or a related field, or an acceptable combination of education, training and experience.

Professional experience

  • A minimum of five years of experience with progressive responsibility in a community-based human services managerial and leadership role.
  • Extensive experience in: strategic planning and evaluation; budget planning; supervision of employees; proposal development; managing funding contracts; developing policies and procedures; and managing administrative functions.
  • Experience in a non-profit, community-based organization.
  • Experience in process improvement and development.

Key Competencies

  • Demonstrated commitment to and knowledge of community-based health care and social services.
  • Excellent interpersonal and communication skills, oral and written, in English.
  • Experience in supervising and directing staff to ensure an effective and efficient working environment.
  • Knowledge of Health/Social Policy issues, Health Promotion and Community Development principles.
  • Excellent critical analysis, problem-solving, planning, decision-making, leadership, organizational and change management skills.
  • Experience in program development, implementation, monitoring, and evaluation. Ability to develop and implement programs using an inter-disciplinary collaborative approach.
  • Knowledge of and ability to apply health promotion concepts, strategies, and philosophy.
  • Knowledge of research methodology.
  • High level of organizational and time management skills in a fast-paced environment. Demonstrated ability to prioritize, to be flexible, and to meet deadlines.
  • Demonstrated ability to model “client-centred” service delivery.
  • Demonstrated ability to work in a diverse, multi-cultural, multi-disciplinary team environment.
  • Demonstrated proficiency in the use of computers and various software applications, including all Microsoft Office programs, and client database software.
  • Knowledge of the standards of the College of Physicians and Surgeons of Ontario and the College of Nurses of Ontario.

Linguistic Profile

  • This position falls within Carlington CHC’s designation under the French Language Services Act of Ontario.
  • Fluency in English is required.
  • Fluency in French is required at Level (Advanced +) for oral expression/comprehension and Level (Advanced) for written expression.
  • Fluency in another language relevant to our client population is an asset.

Personal Suitability

  • Sensitivity to the needs of marginalized and diverse clientele.
  • Commitment to community-based health care and social services, and health promotion concepts, strategies, and philosophy.


  • Availability to work occasional evenings and weekends.
Salary Range $50.56/hour - $59.48/hour  
Reports to Executive Director  
Position Program Director  
Post Internal Days 0  
Created By Brittany Bourdon  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Req Number PRI-21-00005  
Location Carlington CHC  
About the Organization Carlington Community Health Centre is a non-profit organization that puts today's most pressing health care challenges at the heart of their service delivery. We turn to the best professionals and employees to help improve the health and well-being of our community. We build trusting relationships with our clients and deliver quality services through a wide range of health and social services to parents and children, youth and teens, adults, and seniors.

We look to help community members resolve problems and advance concerns in the community by providing organizational support and advocacy assistance to local groups and associations.

Our mission is to improve, support and promote the health and well-being of the people and diverse communities we serve!
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCHC is committed to equity, diversity and inclusion. We welcome and encourage applications from the BIPOC, LGBTQ+ communities and persons with disabilities.  
zFull Job Description None Specified 

French Job Description Program Director PHC_Tr 2021-04.docx 

This position is currently not accepting applications.

To search for an open position, please go to


Click here for technical assistance.