Share Email Opening Title Senior Customer Service Agent  About the Organization SafeStreets is ADT's Top Authorized Provider in the US. Throughout our longstanding partnership with ADT, the largest security provider in the industry, SafeStreets has installed over a million security systems nationwide. And we're not done yet! Our longevity and success are attributed to attracting and hiring quality talent and helping them develop a long-term career with the organization. We stand apart from the rest and exceed the norm because we cultivate meaningful relationships with our clients and employees. We are dedicated to training our team members and developing their full potential for a successful career. If you are self- motivated, have an entrepreneurial personality, are looking for a rewarding career with a stable and growing company, apply today to become a member of the SafeStreets Family!   Description $10 - $13 an hour Extra compensation for Spanish speakers General Description:  The Customer Experience Representative plays an essential role as the liaison between the company and its subscribers. The individual in this position must possess a great deal of tact and empathy as well as excellent understanding and enthusiasm for the goals and directives of SafeStreets. This position requires excellent people skills and a dedication to providing excellent service. Essential Functions:  Assist sales representatives in creating customer profile and qualifying new customers in CRM. Handle telephone calls from sales representatives to complete Welcome Call Script with customer. Handle telephone calls from SSPs to complete Post-Install Script with customer and verify equipment and inventory. Handle telephone calls from customers to address questions that may include billing, contracts, service, and scheduling. Ensures customer inquiries are resolved in a timely and accurate manner while adhering to Safe Street’s established procedures and controls. Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders. Responsible for customer information updates in Sales Force. These may include but are not limited to; address and phone number updates and pass code changes. Addresses complaints concerning customer billing, services rendered, equipment and contracts. Determines when escalated situations must be communicated to management and assists in this communication. Responsible for the occasional solicitation of equipment recommendation and upgrades to customers. All other duties as assigned. Qualifications:   Excellent communication skills both verbal and written Demonstrated multi-tasking and problem-solving skills. Must have a positive “can do” attitude and contribute to a positive work environment. A minimum of one to two years of Customer Service-related experience.     Additional Requirements: Strong analytical ability required to effectively communicate with all levels of employees, management, and customers Attention to detail Must have a positive “can do” attitude and contribute to a positive work environment. High School Diploma A minimum of one to two years of Customer Service-related experience   Position Requirements Additional Requirements: Strong analytical ability required to effectively communicate with all levels of employees, management and customers Attention to detail Must have a positive “can do” attitude and contribute to a positive work environment. High School Diploma A minimum of one to two years of Customer Service-related experience   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Location ID - Rexburg   Category Customer Service   Full-Time/Part-Time Full-Time and/or Part-Time   Shift Rotating Days and Evenings   About The Organization   Hiring Manager   Position Sr. Customer Experience Specialist   Close Date   Number of Openings 1   Hiring Manager(s) Trista Sponenburgh   Open Date 3/15/2021   EmpID None Specified  supervisorUID None Specified  This position is currently not accepting applications. To search for an open position, please go to http://SafeStreetsUSA.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Customer Experience Agent in Rexburg, ID Posted on: 2/3/2023 [Apply Now] Customer Experience Data Expert in Lehi, UT Posted on: 1/6/2023 [Apply Now] Other Jobs Within 60 Miles Executive VP in Rexburg, ID Posted on: 4/4/2023 [Apply Now] Executive Vice President in Rexburg, ID Posted on: 4/17/2023 [Apply Now] Regional Sales Manager in Rexburg, ID Posted on: 4/24/2023 [Apply Now] Customer Experience Agent in Rexburg, ID Posted on: 2/3/2023 [Apply Now] Housing Specialist in Rexburg, ID Posted on: 1/11/2023 [Apply Now] Follow us See who works here:

 

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