Share Email Opening Title Outside Plant Technician   Category Other   Description The Inside and Outside Plant Technician provide OSP O&M to include, installing, inspecting, splicing, testing, repairing, replacing, upgrading and providing redline documentation for both copper and fiber optic backbone and distribution systems from the vertical frame to the end-user premise equipment in accordance with (IAW) standards, codes and regulations specified in the PWS. Additional Responsibilities Include, but are not Limited To: Accomplish work orders in accordance with work order response times as follows: Incidents shall be resolved within (4) working hours or report to the helpdesk. Requests shall be resolved within (5) working days of report to the helpdesk. Critical Incidents shall be resolved within (4) hours of on-site report (recall capability authorized). Install, modify, replace, maintain, relocate, and remove all telephone instruments, Local Area Network circuits, special circuits, house cable, premise copper and fiber wiring and similar communications equipment via work orders to include support for ONENET or NGEN-R requirements. Conduct site survey for all work orders and submit a report to the COR NLT 15 calendar days from the date of the work order site survey. Identify, document, and request maintenance actions from the Base Communication Officer (BCO) trouble desk on all outside plant cable deficiencies discovered. Install, modify, replace, maintain, relocate, and remove all terminal boards, cross connect boxes, fiber optic couplers, fiber media converters, and communications pedestals, and shall run all cross connects, as approved by the COR via work orders, ensuring that wall are properly grounded, tagged, labeled and/or stenciled. Install and repair all outside cable plant cables/fiber optic cables via work orders. Conduct site survey for all work orders and submit a report to the COR NLT 15 calendar days from the date of the work order site. Shall test all fiber optic cables, multimode and single mode, prior to installation, and upon completion of connections. Monthly monitor and coordinate clearing, cleaning and dewatering of all outside cable plant man-holes and hand-holes in coordination with site public works contractor. Submit a monthly written report to the COR NLT 30 days of inspection. Identify and label items according to standard telecommunications labeling scheme to include underground cable routes, manholes, hand holes, pedestals, and cables. Provide installation, clean up and repair of telecommunications and ONENET racks, cabinets and closets. Conduct survey annually each year in July and provide a written report of findings. Report should be submitted within 15 days of annual check and all deficiencies shall be corrected within 60 days. All maintenance and repair items shall be restored to original equipment standards of performance, operability, reliability and accuracy. Do not exchange subassemblies, materials or parts among equipment (cannibalize), nor substitute or replace parts or material with a part or material of lesser grade than that provided by the original equipment manufacturer. Provide ISP O&M to include installed telephone systems and associated ancillary equipment. Specifically, the Contractor shall provide inside plant O&M support. Accomplish work orders in accordance with the following work order response times: Incidents shall be resolved within (4) working hours of report to the helpdesk. Requests shall be resolved within (16) working hours of report to the helpdesk. Critical Incidents shall be resolved within (4) hours of on-site report (recall capability authorized). Receive, respond, and resolve all work orders via the NCTS Naples Help Desk computerized terminal solution in accordance with the work order request response times. Coordinate with advanced Level III maintenance support to include local telecommunications company to facilitate all telephone systems maintenance. Report all outages immediately to the BCO Helpdesk and if unable to resolve an outage on the telephone system or related equipment within 30 minutes, the Contractor shall contact the COR and advanced Level III maintenance support to include local telecommunications company for assistance. Operate the telephone maintenance console to install new telephone extensions, perform programming changes on telephone numbers, set/change class of service, and to activate/deactivate special features. Troubleshoot and restore telephone services, system and ancillary equipment outages including services provided by commercial telephone provider. Contractor shall coordinate troubleshooting end-to-end circuit problems, whether operated and maintained by Government, foreign Government or other commercial companies. Maintain the telephone terminations, switch patch panels, switch and cable records and provide a Planned Maintenance System (PMS) report every month. Perform all terminations at the patch panels for installation, relocation, or removal of telephone service or communications circuits transiting the facility upon work order request in accordance with the work order request response times. Serve as a single point of contact for all telephone communications outages in coordination with maintenance control and the BCO help desk. Coordinate with Level III maintenance support contractor in identifying, addressing and resolving preventive and corrective system maintenance issues that require a manufacturer’s expert level of knowledge. Be responsible for proper installation, modification, and removal of all circuits, wiring, and ancillary equipment IAW Telecommunications Service Orders (TSO’s). Respond to all alarm conditions such as Gateway, UPS/Generator system, or other station alarms. Take action to investigate, isolate and clear all alarms on equipment and systems you are responsible for. Be subject to recall after normal working hours to take action on all alarms and system outages they are notified of by the NCTS Naples BCO. Perform all scheduled Preventive Maintenance for systems and ancillary equipment covered under this task order in a complete and thorough manner IAW the equipment specifications, original manufacturer’s instructions, and applicable documents. Communications rooms and storage are left broom-swept clean and free of debris. Provide scheduled, unscheduled, preventive, and corrective maintenance for VoIP systems that will include Cisco Unified Call Manager (CUCM) servers and Cicso IP Telephones.  Support operating the VoIP equipment at NCTS Naples, and have sufficient knowledge and experience in VoIP hardware, software, system utilities, error messages, and current versions of Cisco CUCM Technical Manuals. Provide maintenance activities for VoIP equipment at NCTS Naples. Support managing the VoIP database to include performing telephone adds, moves, changes, and deletes. Assist with proposal development, if necessary. Perform other duties, as assigned.   Full-Time/Part-Time Full-Time   Requisition Category   Req Number OTH-21-00007   Location Naples, Italy   About the Organization Here at Sawdey Solution Services, an ISO 9001-14001 certified and CMMI-SVC v2 Level 3 appraised corporation, has built a nationwide and global footprint as a leading government contracting organization. Specializing in cybersecurity, systems engineering, and operational support, Sawdey invites you to be a part of a team that's at the forefront of securing our nation. Operating successfully since 2001, we are a Woman Owned/Service-Disabled Veteran Owned Business (WOSB/SDVOSB). Our mission is to provide employees with the best experience in a people focused, continuous process improvement environment. We are extremely proud of the culture we have created and encourage all prospective applicants to take a look at what other applicants and employees are saying about us: Indeed Reviews: Sawdey Indeed Reviews Glassdoor Reviews: Sawdey Glassdoor Reviews Don't just take our word (and others' words) for it… We invite you to come experience Sawdey Solution Services!   EOE Statement We are a Disabled-Veterans-41 CFR 60 1.4, Equal Opportunity Employer. Devoted to creating a diverse and friendly workplace, we do not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, gender identity, marital status, national origin, or veteran status. Our goals and beliefs are that diverse backgrounds and experiences empower and enable us to offer our customers an unmatched level of service. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply!   Benefits None Specified  This position is currently not accepting applications. To search for an open position, please go to http://SawdeySolutionServices.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Senior Site Lead in Camp H.M. 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