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Title

eAssistant Branch Manager 

Category Call Center/Contact Center  
Description

At Blue, we discover pathways to realize your possibilities. The Assistant Branch Manager is responsible for leading, managing and directing branch activities to meet business objectives and growth plans while ensuring sound operational performance. The Assistant Branch manager is accountable for maximizing growth, revenues, quality assurance and member satisfaction consistently across the footprint designing robust experience centers exceeding member expectations, and insuring compliance with all banking regulations. As a leader in our branch network, you will drive all facets of member development along with critical service objectives by motivating and developing your team while fully complying with banking regulations, policies and procedures. This position also focuses on:

  • Direct management, development, and guidance of branch teams, whose primary responsibility is focused on member retention, developing member relationships through increased household services, and acquiring new relationships. Educator, driver and leader of responsible growth strategies to support the member population. Leverages key metrics to design short-term business plans to improve productivity, revenue, and member experience. Oversees sales, operations, security and compliance performance. Ensures member experience is consistent and supported by flexible policy and procedures, managing risk appropriately.
  • Builds and retains a collaborative and cohesive environment, leading and coaching a motivated, high performing branch team, who are proficient and effective in activities. Conducts staff observations to support the credit union’s objectives, and proactively provides effective feedback and coaching to enhance leadership growth and career pathing. Conducts performance reviews with abilities to diagnose performance gaps, help others identify the right solutions, and commitment to influencing performance behaviors in a positive way.
  • Scheduling and allocation of resources appropriately to support a robust experience center with the branch. Develop member relationship strategies that drive individual production goals, including referral network and relationships with internal partners, and external contacts. Ensures productive activities are aligned demonstrating value for the member. Create an environment through activity-based coaching and performance development to improve and encourage increased skill levels.
  • Performs functions for the branch manager, and can fill in for peak schedules, or for any absence or shortage for job groups within the branch, to include relationship banker, personal banker, and others as needed.
  • Ensures that the branch is in compliance with credit union regulations and procedures, federal and state laws and regulations set forth by the National Credit Union Administration and other regulatory agencies. Ensures branch compliance with all security, safety, and emergency preparedness procedures. Ensures employees are current with training, and can perform annual required training as needed. Takes appropriate steps to correct unsatisfactory conditions or violations. Identifies opportunities for enhancement of policies, process, and procedures to maximize cost, efficiencies and provide consistent quality service to members. Manages schedules effectively, including vacations, training, Saturday schedules and ensures there are adequate resources to support business objectives.
  • Assists staff or members in researching and solving complex account problems in a timely manner with appropriate follow-up.
  • Collaborates with the Business Development and Community Relations team to help support credit union and community events, sponsorships, on-site select employee group functions, including membership drives, benefit fairs, and financial seminars.
  • Holds frequent staff meetings and daily huddles to recognize employee achievements, discuss areas needing improvement , goal status, changes in procedures , new developments or services and to present general information.
  • Prepares monthly branch reports and completes projects and assignments within timelines. Attends scheduled management meetings and trainings.
  • Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
 
Position Requirements

Experience: Three years to five years of similar or related experience, including preparatory experience. Must have experience performing in a supervisory capacity. Understands and can perform management approaches such as work scheduling, prioritizing, coaching and process execution. Demonstrated ability to proactively generate business, with oversight and leadership within a sales culture. Requires practical knowledge of job area, familiarity with banking policy and procedures, deposit products, cash protocols, and operational functions.

Education/Certifications/Licenses: A high school degree or equivalent. Some college preferred.

Interpersonal Skills: A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Other Skills: Ability to exercise judgment, employ initiative, implement programs, and guide/lead others towards work goals. Demonstrated effective planning, organizational, and problem solving skills . Demonstrated ability to communicate effectively, orally and in writing, and interpret complex oral and written instructions. Demonstrated skills in managing multiple priorities. Skill in resolving member problems and developing/maintaining community relations. Experience with member/customer service operations to include understanding of effective member service philosophy . PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet . Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.). Must be able to promote service-orientated mindset and capable of making members feel valued. Strong attention to detail and organizational skills.

 
Full-Time/Part-Time Full-Time  
Compensation $42,219 - $63,329  
Bondability Employment at Blue Federal Credit Union is contingent upon successful bondability.  
Position eAssistant Branch Manager  
Number of Openings 2  
Open Date 4/14/2021  
Location Cheyenne WY  
About the Organization Our mission is 'We discover pathways to realize your possibilities.' Our employees uphold this mission by utilizing our values as stepping stones to sustain our amazing culture. Those values are Boundless Optimism, Unwavering Confidence, Uniquely Us, and Over the Top. Thank you for showing an interest in Blue Federal Credit Union!  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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