POSITION SUMMARY
The primary purpose of the position is to greet, welcome and assist patients, their families and visitors entering the hospital and create a positive first impression in a professional manner by providing responsive customer service. Incumbent screens patients and visitors for risk of current infectious disease following a defined script. Individuals working in this capacity answer questions, provide information and direct individuals to the appropriate hospital location. Incumbent manages scheduling, training, and day-to-day oversight of screener/greeter team. Hours may be variable as 24-hour coverage, 7 days a week is necessary. This is a Cares Act funded position.
ESSENTIAL FUNCTIONS:
- Cordially greets visitors and patients upon arrival.
- Conveys an optimistic and positive image of the hospital.
- Screens all patients and visitors for risk of infectious disease according to defined criteria. Directs patients according to their answers to closed-ended questions. Ensures infection prevention efforts are maintained across TCRHCC campus.
- Creates monthly staff schedule and coordinates coverage of gaps and callouts.
- Orients and trains staff to screening and greeting procedures.
- Ensures that all screening locations have adequate supplies, including PPE.
- Triages issues encountered by screening team for solutions. Implements solutions to process issues per direction of supervisors.
- Ascertains patients’ and or visitors’ needs and directs them accordingly.
- Provide assistance to patients and visitors by obtaining wheelchairs, or other services as needed.
- Assures facility’s standards for customer contact and telephone protocols are met.
- Monitors the overall appearance of the hospital entrances.
- Monitor doors inspect outgoing traffic to prevent unauthorized removal of company property or products and communicate suspicious behavior to security.
- Ensures all patients and visitors entering campus and its buildings have a valid reason to enter, such as a scheduled appointment or obtaining a necessary service, and that all are screened for risk of spreading infectious disease prior to entering or obtaining service.
- Cooperates with security to keep front area of the building clear and unobstructed and alerts security to potentially disruptive people in case of fire, disaster, or patient emergency; is aware of the location of the emergency procedure manual, responds using established procedures; alerts appropriate departments such as housekeeping and maintenance.
- Inspect outgoing traffic to prevent unauthorized removal of company property or products.
- Completes all electronic health record entries accurately and timely pertinent to patient care role.
- Participates in departmental workflow and or testing teams as related to electronic health record or other project initiatives.
- Ensure Proper PPE is used at all times while on duty. Face surgical mask is to be worn in all hospital areas. Proper handwashing is required. If water is not available use hand sanitizer. Social distancing will be practiced by department.
- Proper PPE is used inside assigned Clinics or Units. NIOSH- approved N95 Masks filtering face piece respirator or higher, if available, this includes eye or face shields, gloves, and isolation gowns.
- Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. Complete provided training.
- Performs other duties as assigned.
PROBLEM SOLVING
Tactfully communicates with respect to patients and families during time of emotional and physical stress when providing assistance. Uses judgment regarding patient and visitor answers to closed-ended questions to determine risk of infectious disease.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical:
Work is mostly sedentary, with some walking, standing and bending and must be able to stand/walk for a three to four hours at a time. Work may occur outdoors in various types of weather conditions, frequently while wearing personal protective equipment.
Mental:
Incumbent must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such – information and be able to ascertain that it is accurate as possible. Must be able to effectively manage high-stress situations, such as urgent or emergent medical needs, while maintaining infection prevention standards.
IMPACT
Good public relations affect the overall image of TCRHCC in providing efficient quality patient care. Maintaining infection prevention standards is essential in limiting the spread of infectious disease.
NAVAJO/INDIAN PREFERENCE
TCRHCC is located within the Navajo Nation and has implemented a Navajo/Indian Preference in Employment Policy. Pursuant to this Policy, applicants who meet the minimum qualifications for this position and who are enrolled members of the Navajo Nation or another federally recognized Indian tribe will be given preference in hiring and employment for this position.
APPLICATION DECLARATION
In performance of their respective tasks and duties, all employees at TCRHCC are expected to conform to the following:
- Adhere to all professional and ethical behavior standards of the healthcare industry.
- Interact in an honest, trustworthy and dependable manner with patients, employees and vendors.
- Possess cultural awareness and sensitivity.
All employees must uphold all principles of confidentiality and patient care to the fullest extent. This position has access to sensitive information and a breach of these principles may be grounds for immediate termination.
I have read the qualifications and requirements for the position of Lead Screener/Greeter. To the best of my knowledge, I believe I can perform these duties.
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