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Title

Mortgage Servicing Loan Boarding Representative 

Division Arvest  
Category Mortgage Company  
Location 801 John Barrow Road  
Location AR, Little Rock  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Grade 10 Standard  
Accepting applications through March 16, 2021  
Details Position is Monday through Friday 8 am to 5 pm.  
Preferred Qualifications Clerical with strong data entry accuracy, ability to multi-task and communicate openly.  
 
Description

Position is located at 801 John Barrow Road in Little Rock, Arkansas.

Preferred Qualifications: Clerical with strong data entry accuracy, ability to multi-task and communicate openly.

Position is Monday through Friday 8 am to 5 pm.

SUMMARY: Under the direction and supervision of the Mortgage Servicing Operations Supervisor, the Mortgage Servicing Loan Boarding Representative is accountable for auditing mortgage loans and documents for compliance and accuracy. The incumbent is responsible for setting to active all loan types, auditing/setting up escrow accounts and ensuring that collateral is protected. The Mortgage Servicing Loan Boarding Representative will work with other Servicing Operations areas to resolve audit findings and/or document issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  1. Perform verification audits on data and documents for each loan that is brought into Servicing Director.
  2. Audit and input all escrow information, which includes, but is not limited to: PMI (Private Mortgage Insurance), Insurance (hazard, wind, flood), optional insurance (disability, life), and taxes (county, city, mud, school, etc.).
  3. Perform trial escrow analysis to ensure initial escrow balance or escrow balance transferred is accurate.Verify monthly escrow payment is setup correctly in Servicing Director.
  4. Verify any loan in a SFHA (Special Flood Hazard Area) has flood insurance as required. Input flood certificate information, as well as, reissue LOL (life of loan) when required on loan.
  5. Process daily import/export events for the purpose of bringing closed loans over from Encompass to Servicing Director, requesting tax contracts from our third party service provider, as well as, submitting files for re-underwriting for non-bifurcated and new seller loans via Adiftech as required.
  6. Perform research and follow-up on outstanding audit findings. Report findings to sellers, investors, and other areas of servicing and/or operations as required.
  7. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

  • Support and uphold the Arvest Mission Statement.
  • Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
  • Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
  • Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
  • Promote professionalism at all times.
 
Position Requirements

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

  • High School Diploma or General Education Degree (GED) required.
  • 1 year of customer service experience required.
  • 6 months of office experience preferred.
  • Mortgage lending or mortgage servicing experience preferred.
  • Knowledge of banking, escrow, lending and accounting procedures preferred.

OTHER SKILLS AND ABILITIES:

  • Must be able to arrive at work on time, work on site and have regular work attendance
  • Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
  • Must be able to provide cordial customer service regardless of customer personality, presence or communication style
  • Must be able to perform several tasks at once
  • Must be able to work in a stressful atmosphere
  • Must be able to rotate job tasks
  • Must be able to occasionally work overtime
  • Must be able to greet others cordially
  • Must be able to coordinate multiple and changing priorities
  • Must be able to verbally communicate with all other associates
  • Must be able to operate telephone, copier and FAX machines
  • Must be able to move from department to department or bank to bank to attend meetings
  • Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

 
About the Organization Arvest Bank is a provider of financial services, our #1 focus is our customers. We are people helping people find financial solutions for life. That is our culture - that is who we are as an organization.





As an employer, our #1 focus is our associates. We offer competitive compensation, comprehensive benefits and an engaging work environment driven by the desire to serve our customers and communities.





With over 315 locations in Arkansas, Oklahoma, Missouri and Kansas, we offer a variety of jobs. Whether you are looking for full-time or part-time employment, Arvest has the opportunity for you.





Arvest is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, national origin, religion, disability status, protected veteran status or any other characteristic protected by law.





 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://wacotitle.appone.com



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