Assumes accountability for overall operations and profitability of the service, parts, and prep departments. Ensures that the departments offer the highest level of customer service.
What You Will Do
Forecasts goals and objectives for the departments and strives to meet them
Hires, train, motivates and monitors the performance of the service, parts and prep departments
Prepares and administers an annual operating budget for the departments of responsibility
Maintains reporting systems required by general management and the manufacturer
Strives for harmony and teamwork within the departments and with all other departments
Understand, keeps abreast of and complies with federal, state and local regulations
Understands and ensures compliance with manufacturer warranty and policy procedures
Establishes and maintains good working relationships with internal and external customers to encourage repeat and referral business
Fosters professional employee development and coordinates with department managers to determine need for advanced training.
Coach and counsel Service Consultants to develop them and to help them achieve new objectives.
Hold regularly scheduled team meetings. Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers
Develops dealership service and parts pricing plans and recommends to general manager
Work with service, parts and prep manager to find ways to improve the overall profitability of the dealership
Keeps abreast of new equipment and tools available and recommends purchases
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities
Serves as a liaison with manufacturer representatives
Maintains safe work environment
Guide and direct the activities of servicing staff to ensure optimal productivity and efficiency
Attend industry events and conferences to update job knowledge and expand personal network
Additional duties may be assigned.
Day to day responsibilities:
Setting a clear vision and goals for the Service Department to achieve targeted performance
Driving a highly efficient sales and production operation to get customers in and out quickly while ensuring our 'fix it right the first time' brand promise is upheld
Engaging and motivating the team to achieve key goals, performance expectations, and Zimbrick best practice processes
Attracting, developing, and retaining the very best talent for the store
Creating and exceptional customer experience to drive customer loyalty
Managing the business in accordance with Zimbrick and manufacturer requirements and processes
Analyzing the business to determine shortfalls and developing action plans to improve performance
Driving the business through a high-level of involvement in the day-to-day operations
To provide each client with a safe and reliable vehicle
What You Will Bring
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customer, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
The work environment characteristics described here are representative of those an employee encounter while performing essential functions of this job. Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
Valid Wisconsin Drivers' License
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