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Communication Representative 

Division GuideStar Eldercare  
Position Communication Representative  
Location Crown Point, IN  

About the Position

The primary function of the Communications Representative is to provide stellar customer service, and serve as primary liaison between all of our contracted facilities, their staff members, as well as GuideStar Eldercare clinicians and leadership.

Success in this role requires excellent customer service skills. The ability to accurately manage a complex workload at a fast pace with strict attention to detail is critical.

If you are motivated by problem solving and have experience in an intricate, fluid environment, GuideStar Eldercare could be the next step in your career!

Essential Job Responsibilities:

  • Serves external and internal customers by providing accurate, timely and complete information to assess an issue and assist in solving the problem
  • Communicates directly with facilities related to scheduling/clinician issues
  • Communicates directly with clinicians related to scheduling/facility issues
  • Communicates directly with scheduling teammates on all issues
  • Reports trend analysis to leadership for potential corrective action
  • Maintains client/patient records and assists team members with data entry on an ad hoc basis
  • Contributes to team effort by accomplishing related results, as needed.

Benefits of Working Here

  • Excellent benefits package, including medical, dental, and vision.
    • ‘Employee Only’ medical premiums are 100% company paid.
  • Voluntary short and long-term disability, accident insurance and hospital indemnity insurance plans are available.
  • $50,000 in basic life and AD&D insurance coverage is provided and additional voluntary life insurance is available.
  • 401(k) plan is available for employee contribution.
  • Three (3) weeks paid time off per year (15 days).
  • Seven (7) paid holidays.

Core Competencies for Success:

  • Problem-Solver: likes the challenge of a complicated puzzle; motivated by finding solutions and thinking outside of the box
  • Conflict Resolution; able to adapt to different ideas for a potential solution
  • Detailed: thrives on making sure even the smallest detail is uncovered and planned for
  • Confident: projects professional image regardless of the circumstances
  • Organized: plans and prioritizes work, analytical thinker
  • Adaptable: able to smoothly change direction with little notice, receives feedback and manages needed changes
  • Empathetic: demonstrates good listening skills
  • Optimistic: upbeat and tenacious in working toward goals; resilient and able to bounce back from difficulties


Position Requirements


  • Possess excellent customer service, communication (both written and oral) and time management skills with proven experience in a customer service role.
  • Extremely detailed oriented.
  • Dynamic individual with exceptional multi-tasking capabilities.
  • Organized, resourceful, and flexible with work priorities.
  • Strong understanding of MS Office Suite.
  • Comfortable and effectively able to communicate professionally with all individuals at all levels.
  • Enjoy working in a deadline driven environment.
  • Able to pass background testing, including motor vehicle record review and drug screening.
Full-Time/Part-Time Full-Time  
Salary Range  
Exempt/Non-Exempt Non-Exempt  
EOE Statement GuideStar Eldercare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Open Date 2/19/2021  
Close Date  
Req Number OPE-21-00001  

This position is currently accepting applications.

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