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Title

Entry Level Service Contract Associate 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

*Entry-Level Position*

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.

At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.

Life at Sciton:

At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:

  • The support, recognition, and room to grow their careers within Sciton.
  • Empowerment to develop their creative genius and encouragement to be lifelong learners.
  • Incentives for creativity and innovation across the organization.

About the team:

This crucial role supports our Service team. You will provide support in administering domestic and international service contracts with Sciton customers.

In this role, you will:

  • Assist with preparation, review, and administration of service contract proposals, including contract renewals and warranty conversions.
  • Communicate with domestic and international customers the service provided to clients.
  • Customer account administration and interface with customers to resolve issues related to technical support and customer care.
  • Manage service contact records, including order/termination dates, type of contracts, payments records, etc.
  • Monitor progress of current service contract conversion rate and recommend and implement methods to improve conversion rates.
  • Organize service contract data and generate trends for management review.
  • Work closely with Accounting for contractual billing.
  • Interface with customers and create promotional material to increase contract renewals and warranty conversions.
  • Rely on instructions and pre-established guidelines to perform the functions of the job.
  • The ability to work independently as well as in a team environment.
  • Assist with other ongoing service support tasks when needed, including opening and closing service calls, taking, and processing general service emails and telephone calls, etc., as directed by management.

 

 
Position Requirements

 

Essential Requirements:

  • Bachelor's degree in business or technical field preferred
  • Computer skills in Microsoft Office, especially Excel and Word
  • Enterprise solution software familiarity is a plus.
  • Self-motivated, results-oriented, highly organized, creative, enthusiastic, and capable of staying under control with pressure from multiple ongoing projects.
  • Excellent oral and written communication skills
  • Flexible, with the ability to multitask. A wide degree of creativity and latitude is expected.

What Sciton offers you:

  • Competitive health benefits
  • Retirement
  • Income Protection
  • Time off
  • Professional Development
  • Stock Options
  • Discounted Programs
  • Reward Programs
 
Full-Time/Part-Time Full-Time  
Position Service Contract Coordinator  
Location Palo Alto (HQ)  
About the Organization SCITON, a privately held and employee-owned company headquartered in Palo Alto, California, is a leading manufacturer of medical and aesthetic lasers and light source technologies. Founded by the laser industry's preeminent engineers and physicists, our mission is to provide best-in-class solutions to improve human conditions.



Our culture and company strength stems from our diverse collection of talented and motivated employees. One word that best describes Sciton is ‘Family' because we treat each team member like family. We give our employees the support, recognition, and room to grow their careers within Sciton.



We empower our people to develop their creative geniuses. In fact, we incentivize creativity and innovations to all our people. We look for lifelong learners, problem solvers, and individuals who excel in a challenging, team-oriented environment. We hire individuals who want to retire with us. How do you feel about that?

 

This position is currently accepting applications.

Apply Now



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