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Title

Clinician Scheduler 

Division GuideStar Eldercare  
Position Scheduling Coordinator  
Location Crown Point, IN  
Description

About the Position

The primary functions of the Clinician Scheduler are to create and troubleshoot monthly clinician service schedules, provide customer service, and serve as primary liaison between all of our contracted facilities, their staff members, and any GuideStar employees.

Success in this role requires excellent customer service skills. The ability to accurately manage a complex workload at a fast pace with strict attention to detail is critical.

Our scheduling role is different from a traditional healthcare scheduling position. If you are motivated by problem solving and have experience in an intricate, fluid scheduling environment, GuideStar Eldercare could be the next step in your career!

Essential Job Responsibilities:

  • Coordinate and update clinician schedules daily as indicated by changes in facility or clinician status.
  • Manage issues, concerns, and questions by outpatient facilities regarding Vanguard's services.
  • Work collaboratively with clinical leadership and Director of Clinical Logistics and Communications to draft monthly schedules.
  • Customer Service Representative style professionalism in communication between clinicians and facilities.
  • Collaborate with Director of Clinical Scheduling & Logistics to regularly monitor new patient referrals and facility patient numbers, making changes to the schedule as necessary.
  • Pinpoint area(s) in need of coverage and coordinate coverage with department head.
  • Update contact database with nursing home contact information and provide changes to appropriate GuideStar personnel.
  • Report critical issues to clinical management and operations team as needed.
  • Assist with data entry of patient and facility documentation.
  • Perform other duties as assigned by supervisor.

 

Benefits of Working Here

  • Excellent benefits package, including medical, dental, and vision.
    • ‘Employee Only’ medical premiums are 100% company paid.
  • Voluntary short and long-term disability, accident insurance and hospital indemnity insurance plans are available.
  • $50,000 in basic life and AD&D insurance coverage is provided and additional voluntary life insurance is available.
  • 401(k) plan is available for employee contribution.
  • Three (3) weeks paid time off per year (15 days).
  • Seven (7) paid holidays.
 
Position Requirements

Qualifications

  • Experience with scheduling complicated calendars 
  • Excellent customer service skills; proven experience in a customer service role.
  • Extremely detailed oriented.
  • Dynamic individual with exceptional multi-tasking abilities.
  • Possess excellent customer service, communication (both written and oral) and time management skills.
  • Organized, resourceful, and flexible with work priorities.
  • Strong understanding of MS Office Suite.
  • Comfortable and effectively able to communicate professionally with all individuals at all levels.
  • Enjoy working in a deadline driven environment.
  • Able to pass background testing, including motor vehicle record review and drug screening.

 

Core Competencies for Success:

  • Problem-Solver: likes the challenge of a complicated puzzle; motivated by finding solutions and thinking outside of the box
  • Detailed: thrives on making sure even the smallest detail is uncovered and planned for
  • Confident: projects professional image regardless of the circumstances
  • Organized: plans and prioritizes work, able to break large goals into manageable, smaller targets; analytical thinker
  • Adaptable: able to smoothly change direction with little notice, receives feedback and manages needed changes
  • Empathetic: demonstrates good listening skills
  • Optimistic: upbeat and tenacious in working toward goals; resilient and able to bounce back from difficulties
 
Full-Time/Part-Time Full-Time  
Salary Range  
Exempt/Non-Exempt Non-Exempt  
EOE Statement GuideStar Eldercare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
Open Date 2/15/2021  
Close Date 3/5/2021  
Req Number SCH-21-00002  

This position is currently not accepting applications.

To search for an open position, please go to http://VanguardGuideStarEldercare.appone.com



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