Share Email Opening Title Management Support Lead - Virtual Branch  Description ** This is not a remote work position.  This position will work in our Virtual Branch office in Oak Grove, Oregon.**   Position Summary: Responsible for assisting the Branch Manager in the overall operational management of the virtual branch. Acts as a subject matter expert for department policies and procedures. Assist the Branch Manager in coordination, audit, and training concerning the ITM operations for the virtual branch team.   Essential Functions Collaborates in creating an encouraging environment by leading by example and mentoring employees to achieve top performance in service and sales. Provide friendly and prompt internal and external service by modeling the service and sales initiatives of the organization. Supports Branch Manager in implementing and monitoring team performance and department goals; helps in developing action plans to meet those goals. Identifies coaching and trainings opportunities and provides frequent feedback to employees and manager regarding individual and group performance and progress on established goals and objectives. Provides necessary support to Branch Manager in overseeing daily duties of the virtual branch team; coordinates daily workflow, attendance, and schedules, including breaks, lunches, and overtime as needed. Provides support to branch and other departments in questions and clarifications relating to existing Virtual Branch policies and procedures; recommends and implements new and revised procedures. Ensures that Virtual Branch staff are trained on all Federal and associated compliance regulations and that the team follows all policies, procedures, and compliance issues. Exercises as lead in operational approvals, corrections, overrides, completion of daily postings, and reconciliations. Balances operational controls in key and camera audits, operational certifications; auditing that those tasks have been completed and logged. Headlines any issues occurring with ITM technology; trouble shoot machine outages and working with servicing vendors. Monitors and delegates work through various digital communication channels and message centers; remote emails are assigned and processed within service level expectations. Monitors and analyzes operational reports and directs team to address items indicated on reports. Perform all duties and responsibilities as outlined for branch staff and may float between any branches as needed for branch capacity management. Appropriately handle member complaints and adjustments; consistently log escalated member complaints while keeping manager apprised of trends and issues.   Position Requirements ** This is not a remote work position.  This position will work in our Virtual Branch office in Oak Grove, Oregon.**   Experience: REQUIRED: Two years of similar or related duties (as outlined in the essential functions), including time spent in similar or preparatory positions. PREFERRED: Greater than two years of similar or related duties   Education: REQUIRED: A high school degree or GED. PREFERRED: A two-year college degree or completion of a specialized course of study.   Work Operation Hours: 8:45 AM – 5:45 PM Monday thru Friday, with alternating Saturdays (required) from 8:15 AM – 1:15 PM   Position 2022_Interactive Branch Support Lead   Full-Time/Part-Time Full-Time   Location Virtual Branch   Hourly Rate Range $21.00 - $26.00 per hour   Open Date 2/8/2021   Close Date 3/7/2021   Req Number BRA-21-00005   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://EMBOLDCreditUnion.appone.com Follow us See who works here:

 

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