Share Email Opening Title Customer Service Representative (Project based)  Description Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Receiving in-bound calls and providing answers to questions with pre-scripted responses Occasional out-bound calls for verification purposes Data entry of sensitive information Providing compassionate and tactful service to community   Competencies Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat. Knowledge of customer service practices and principles Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately Ability to handle sensitive and private information Well organized, results driven, and able to work in a fast-paced environment. Ability to resolve challenging situations calmly and professionally. Ability to manage time and prioritize   Work environment Call Center and/or remote (Some hires may have the opportunity to work from home or in the call center located in North Andover, MA)   Position Requirements Working from home Requirements:   Reliable high-speed internet 10Mbps or above (hard wired ethernet connection required) Private, quiet, and distraction free room/office space Reliable power source Must have your own laptop or PC with Windows 10 ( No MacBook’s or Chromebook’s), Google Chrome, Adobe Acrobat, and Microsoft Office Excel   Physical demands While performing the duties of this job, the employee is frequently required to walk, stand, sit and talk or hear. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.   Preferred education and experience High school diploma or equivalent   Work authorization/security clearance requirements Applicants will be required to pass background and Criminal Offender Record Information (Cori) checks. An Affirmative Action / Equal Opportunity Employer F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA.  F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.   If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com. If you want to view the EEO is the Law poster, please choose your language: English  Spanish If you want to view the EEO is the Law Supplement poster, please choose your language: English  Spanish If you want to view the Pay Transparency Policy Statement, please click the link: English  Spanish   Full-Time/Part-Time Full-Time   EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law. If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.   Division Corporate   Exempt/Non-Exempt Non-Exempt   Location FHC - North Andover   Category Customer Service   Shift Days   Position Customer Service Representative (Temporary)   Req Number CUS-21-00001   Open Date 4/20/2021   This position is currently not accepting applications. To search for an open position, please go to http://FHCann.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Customer Service Representative in Exeter, NH Posted on: 2/7/2024 [Apply Now] Other Jobs Within 60 Miles Desktop Support Technician in Exeter, NH Posted on: 1/9/2024 [Apply Now] Corporate Trainer in North Andover, MA Posted on: 4/3/2024 [Apply Now] Training Specialist in North Andover, MA Posted on: 4/3/2024 [Apply Now] Customer Service Representative in Exeter, NH Posted on: 2/7/2024 [Apply Now] Senior Proposal Specialist in North Andover, MA Posted on: 3/22/2024 [Apply Now] Follow us See who works here:

 

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