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Title

Director, Continuing Education Provider Services 

Category Operations  
Description

Job Summary:

The Director of Continuing Education Provider Services provides day-to-day support for the Continuing Education and Provider Services Department to provide quality assurance of continuing education programs, credential training provider programs, and providers that enable graduate-level counselors and credential holders to maintain, develop, and increase professional competencies. Additionally, the Director facilitates processes ensuring that organizations who offer NBCC credit for qualifying continuing education (CE) programs meet and maintain the highest level of quality in content, development, delivery, documentation, and all other aspects needed for effective, evidence-based programming.

Duties/Responsibilities:

  • Leads strategic planning activities for the department in conjunction with the Vice President.
  • Directs and oversees process and workflow for timely reviews of applications and audits of CE programs/providers, ACEP applications, single programs, cosponsored programs, and other training providers.
  • Identifies issues of concern, determines authority to resolve, and brings recommendations to the Vice President if appropriate.
  • Regularly meets with CE team members, individually and as a group, to encourage and maintain staff morale and collegial and supportive communication.
  • Monitors and evaluates the performance of staff; gives timely feedback; and recommends personnel actions, such as hiring, training, rewarding, disciplining, and terminating staff.
  • Reviews current departmental policy and procedures on an ongoing basis. Identifies needs for change, develops recommended modifications, and works with the Vice President to obtain approval; implements approved changes.
  • Manages work with legal counsel on issues related to Continuing Education Provider Services matters.
  • Provides reports for leadership, Board of Directors, and others as requested and authorized.
  • Determines if Continuing Education Provider Services standards are met for each applicant/provider.
  • Reviews and maintains accurate records for all Compliance Deficiency Notices (CDNs) and appeals; provides recommendations to the Vice President for CDN and appeal decision matters and communicates decisions to providers and appellants.
  • Acts as resource for staff on all departmental matters.
  • Communicates verbally and via written communication correspondence to applicants, ACEPs and other continuing education providers, CE program participants, and stakeholders with respect to decisions and terminations.
  • Responds to and resolves all escalated customer service complaints and issues.
  • Works collaboratively with the Communications Department to ensure clarity for all communications and online information for our stakeholders.
  • Completes a portion of application and audit reviews to maintain high quality assurance standards (although reviewing applications is the primary responsibility of other CE team members).
  • Other duties as assigned.

 

Supervisory Responsibilities:

  • Interviewing, hiring, and training employees
  • Planning, assigning, and directing work
  • Appraising performance; rewarding and disciplining employees if appropriate
  • Addressing complaints and resolving problems

 

 
Position Requirements

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to plan, organize, and prioritize work.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Must be able to work from home as needed.
  • Ability to work Saturdays when required.

 

Competencies:

  • Mathematical – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Customer Focus – Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them.
  • Communication – Must be able to listen to others, process information, and communicate effectively.
  • Adaptability – Ability to adjust to circumstances and think creatively.
  • Task Management – Ability to work efficiently and competently.
  • Detail Oriented – Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
  • Critical Thinking – Ability to see an issue and use objective analysis and evaluation in order to form a judgment.

 

Education and Experience:

  • Master’s degree in counseling
  • Must hold an active NCC, in good standing
  • Five years’ supervisory-related experience
  • Combination of education and experience is acceptable

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually quiet.

 

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • May need to be able to work from home for extended period of time.
 
Full-Time/Part-Time Full-Time  
Shift Days  
Position Director, Continuing Education Provider Services  
Close Date  
Exempt/Non-Exempt Exempt  
Req Number OPE-21-00002  
Open Date 2/1/2021  
Location National Board for Certified Counselors  
About the Organization  
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently accepting applications.

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