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Title

Subaru Service Advisor (CA) 

Description

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange

for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended and follows up to keep the customer informed of their vehicle status. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Candidate will be required to maintain above average Customer Satisfaction Index ratings (CSI). He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

RESPONSIBILITIES:

  • Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
  • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
  • Ensures that required documentation is complete and is in compliance with regulations and standards
  • Complies with and enforces all safety policies and procedures
  • Attends all staff meetings, trainings, and educational classes as required
  • Helps educate/train new staff members
  • Performs other duties as assigned
 
Position Requirements

QUALIFICATIONS:

  • High school diploma or GED required
  • Post-secondary automotive training or equivalent work experience
  • One year of dealer-level or large facility experience preferred
  • Broad scope of automotive mechanical/electrical knowledge
  • Neat, clean, and professional appearance
  • Pleasant/friendly demeanor and an outgoing personality
  • Highly professional and dependable
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
  • Excellent follow-up skills keeping the customer informed of vehicle status
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff
  • Unrestricted driver's license and clean driving record
  • Able to drive both automatic and standard-transmission vehicles
  • Basic computer and internet skills


BENEFITS:

  • Competitive Pay
  • 401(k)
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Formal Ongoing Training Program
  • Sick Time
  • Vacation
 
About the Organization Qvale Auto Group has 70 Years in the automotive industry, owning and operating 12 dealerships across the US from California to Florida.

"We are a team committed to providing value, quality and excellence in sales and service; inspired by our customers' standards and the Qvale family reputation for integrity."
 
EOE Statement The Qvale Auto Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at hr@qag.auto.  

This position is currently not accepting applications.

To search for an open position, please go to http://QvaleAutoGroupInc.appone.com



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