The Chief Operating Officer (COO) is an Executive position which provides Executive level support to the CEO regarding organizational operations within TCRHCC integrated health system. The COO provides Executive leadership to Senior Leadership and has delegated supervisory responsibility for positons assigned to report to them per the CEO. The COO is responsible for the Leadership mentoring, assigned evaluations, oversight, and when necessary, discipline for those positions within the Tuba City Regional Health Care Corporation’s health system.
The COO is responsible for making recommendations regarding the overall strategic direction and oversight of the organization and of providing direction over the healthcare system’s operational management which includes, but is not limited to, development, day to day operations and implementation of other healthcare system Strategic Plan. The COO is responsible for the quality and provision of services provided and in setting and accomplishing the overall mission and goals of TCRHCC as directed by the CEO and per the Strategic Plan. The COO also serves as a leader on the Senior Leadership Council (SLC).
The COO serves as an advisor to the Board of Directors and provides the Board input and assistance to evaluate the hospital’s performance related to TCRHCC’s mission, vision and goals, and assists the Board in the annual review as set forth in TCRHCC bylaws and as required by Joint Commission standards.
In the absence of the CEO and/or assigned, the COO may serve as acting CEO.
- COO is the primary senior advisor to the CEO and works closely with the CEO to develop and accomplish the goals and objectives of the integrated clinical and business Strategic Plan.
- Works in cooperation with the Board of Directors and Senior Leadership Council to develop and accomplish the Strategic Plan and to implement the goals, mission and objectives of TCRHCC.
- Provides knowledge and expertise to the CEO, the Board of Directors and others regarding all aspects of the organizational components of the hospital and makes suggestions and provides guidance in order to assure the provision of high quality care to TCRHCC patients.
- Works closely with the Senior Leadership Council to ensure compliance of the full medical staff with regards to the medical staff bylaws, rules and regulations of the State, Federal and regulatory mandates and standards and TCRHCC policies and procedures.
- Works with the Senior Leadership to oversee, quality and risk management, development and maintenance of organizational departments, participating in assigned committees Reviews and provides input regarding policies and make recommendations to the Senior Leadership Council on relevant organization-wide policies, oversees the general conduct of care of the staff and oversees the reported breaches of standard of care, and participates in professional review actions.
- Provides insight and leadership in his/her collaboration with the CEO, and SLC in the development, building and management of a staff capable of meeting patient care objectives and linking clinical practices to clinical and financial operational strategies.
- Provides functional guidance to ensure efficient and effective coordination of quality management resources and efforts, including patient referrals/notifications.
- Functions as administrator on-call in the absence of the CEO or as delegated per Administrator On-Call Schedule.
- While working as the CEO’s advisor, the COO shall foster and contribute to a close and mutually beneficial relationship between and with the Chief of Medical Staff, the medical staff, hospital management and the Board of Directors.
- Recommends clinical service practice objectives and contributes to the expanded mission of a seamless, integrated healthcare system for TCRHCC patients and develops and implements the strategies to integrate clinical performance and quality information and data collection as needed for quality patient care.
- Works in close cooperation with the CEO to monitor and promote the efficient use of hospital resources, including operational business functions like budget, staffing, equipment and purchased referred care and patient referred care coordination.
- Provides coaching, mentoring, training and leadership to ensure compliance with regulatory requirements and to improve employee and customer satisfaction and to create and maintain a work environment with high morale and productivity.
- Assists the CEO with facilities needs assessments and recommends retention strategies and recruitment strategies for organizational staff.
- Represents TCRHCC in the community and at various community functions as may be designated by the CEO. Provides input to the Board of Directors regarding the hospital’s performance related to TCRHCC’s mission, vision and goals, and in meeting the Joint Commission requirements.
- Provides management oversight to medical risk and general liability issues for TCRHCC.
- Maintains familiarity with the Commission Corps rules and requirements, writing of COERs, awards and the recommendation for advancement/promotion of Commissioned Officers under his/her supervision.
- Works to develop and maintain quality professional relationships with referring and non-referring physicians and suggests, recommends and implements methodologies to improve area service planning and develop strong professional relationships.
- Works closely with the CMO/CMIO and CIO in the development, performance and monitoring of the hospital’s electronic health records systems and works with all EHR users to ensure the successful implementation of the electronic health records systems in accordance with the Federal regulatory guidelines.
- Works closely with the CEO and CMO to communicate and collaborate with the medical staff structure and develops plans for continual improvement on the efficiency and effectiveness of the medical staff as a group, as well as providing individuals with professional and personal growth opportunities.
- In conjunction with the CEO, the COO shall ensure that patient care policies and procedures and patient admission criteria have been effectively established, implemented and monitored. Provides leadership and guidance to the Leadership staff in developing and implementing ongoing effective and efficient educational, performance improvement programs and trainings that advance the quality of patient care delivery and advance service excellence.
- Perform all other duties as may be assigned by the CEO.
PROBLEM-SOLVING AND STRONG COMMUNICATION SKILLS
Problem-solving and strong communication skills are crucial to the effective performance of this job. The COO supports the CEO and shall provide leadership and guidance for the Leadership team and assist with problem resolution to facilitate improvements in organizational services in patient care and to improve operational effectiveness. As the CEO’s advisor the COO facilitate with conflict resolution for the benefit of the overall operational effectiveness of the hospital and to ensure quality patient care. This position also requires an ability to analyze budgetary data, develop budgetary proposals, and an ability to provide recommendations regarding the allocation of budgetary funds.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by a professional employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
This position requires an individual of high energy that can maintain a long and flexible schedule to meet the leadership requirements of this position. Includes long periods sitting in meetings; intense work on a computer; frequent walking to reach locations in the facility to round on organizational services; occasional reaching, bending, light carrying.
Uses independent judgment and analytical skills to make decisions that impact the delivery of patient care and customer service within the organization and to carry out all responsibilities related to this position.
Is the CEO’s first line support and provides leadership in the SLC and within the hospital organization to promote and carry out the mission, goals and objectives of the Corporation to ensure maximum health care services to the service community and the Navajo region.
TCRHCC is located within the Navajo Nation and, in accordance with Navajo Nation law, has implemented a Navajo/Indian Preference in Employment Policy. Pursuant to this Policy, applicants who are enrolled members of the Navajo Nation and who meet the necessary qualifications for this position will be given preference in hiring and employment for this position. Those married to enrolled members of the Navajo Nation shall be provided secondary preference, followed by a preference given to enrolled members of any other tribe who meet the necessary qualifications.
In performance of their respective tasks and duties, all employees at TCRHCC are expected to conform to the following:
- Adhere to all professional and ethical behavior standards of the healthcare industry.
- Interact in an honest, trustworthy and dependable manner with patients, employees and vendors.
- Possess cultural awareness and sensitivity.
All employees must uphold all principles of confidentiality and patient care to the fullest extent. This position has access to sensitive information and a breach of these principles may be grounds for immediate termination.
I have read the qualifications and requirements for the position of Chief Operating Officer. To the best of my knowledge, I believe I can perform these duties.
- A Master’s Degree in Health Care Systems/Business and
- A Master’s Degree in a Health Science Field, a valid, current, full and unrestricted Professional License as applicable to practice in any state of the United States, The Commonwealth of Puerto Rico, or a territory of the United States
- Must have a minimum of eight (8) years’ experience in licensed clinical practice oversight and healthcare operations.
- Must have five (5) years’ experience as a Senior Healthcare Executive in a progressive healthcare organization to include administration management experience in a large complex health care system. Clinical and Executive Healthcare Experience may be concurrent.
Other Skills &Abilities:
A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:
- Proven knowledge of the requirements of the Joint Commission regulations, HIPAA/HITECH, AAAHC and Community Health Center regulations and requirements, as well as other applicable healthcare governing bodies.
- Proven ability to develop a positive, solid relationship with hospital management, medical staff and other hospital staff.
- Proven sensitivity and understanding of the political issues within the hospital’s service community and within the hospital’s organization.
- Demonstrates high ethical standards and has no history of any proven ethics complaints.
- Has a history of being held in high regard for both ethical standards and performance and practice standards among his peers.
- Proven high level of understanding of the healthcare industry and its regulatory environment.
- Proven knowledge of applicable laws, regulations, guidelines and professional standards.
- Proven ability as an excellent communicator and a proven ability to work effectively with medical staff, hospital employees and the hospital Board of Directors
- Proven ability as an effective medical and clinical trainer and mentor, and an ability to share information and medical skills with the medical staff.
- Proven record of strong leadership skills and an ability to mentor healthcare employees.
- Proven effectiveness as a team player who shares information with the healthcare team and supports the overall mission and goals of the healthcare institution.
Possess a MBA and MHA/Systems degree.
- 10 years’ experience as a COO in a large complex health system to include full Hospital Services
- Operational practice at Native American healthcare centers and/or PL 93-638 tribally-governed health centers
Other Skills and Abilities Preferred:
Ability to speak Navajo