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International Technical Support 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

International Technical Support

Location: Palo Alto, CA

Position Summary 

Provide technical support activities for equipment, systems, and sub-systems. 

Primary Duties and Responsibilities

  • Provide technical phone support for repair, test, calibrate, and installation of laser systems, sub-systems, and sub-assemblies.
  • Report to management any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems. 
  • Become the primary liaison between the factory and the international service community. 
  • Maintain complete and accurate service records.
  • Interact with customers and monitor accounts.
  • Provide technical support to customers as required.
  • Escalate Down Customer issues and dissatisfied customer issues
    to engineering and in-house Product Support promptly 
  • Other duties and responsibilities as directed.


Position Requirements


  • Ten years related experience in troubleshooting medical
    laser equipment. 
  • Must be technically oriented with hands-on laser technical experience. 
  • Competency with computers—Word, Excel, PowerPoint, etc.
  • Demonstrate good communication skills – written and verbal.
  • Working knowledge of customer needs in a medical environment.
  • Understand product alignment and certification to specification.
  • Demonstrate familiarization with fundamental Laser technology
    and applications.
  • Ability to work independently and as a team.
  • Commitment to high output level. Ability to multitask.
  • Commitment to developing company and product knowledge.
  • Continuously develop positive relations within the Sales and
    Service Team
  • Continuously develop, demonstrate, and maintain excellent customer relations skills.


Bachelor’s degree in electronics at a minimum or equivalent 

Full-Time/Part-Time Full-Time  
Position International Technical Support  
Location Palo Alto (HQ)  
About the Organization SCITON, a privately held and employee-owned company headquartered in Palo Alto, California, is a leading manufacturer of medical and aesthetic lasers and light source technologies. Founded by the laser industry's preeminent engineers and physicists, our mission is to provide best-in-class solutions to improve human conditions.

Our culture and company strength stems from our diverse collection of talented and motivated employees. One word that best describes Sciton is ‘Family' because we treat each team member like family. We give our employees the support, recognition, and room to grow their careers within Sciton.

We empower our people to develop their creative geniuses. In fact, we incentivize creativity and innovations to all our people. We look for lifelong learners, problem solvers, and individuals who excel in a challenging, team-oriented environment. We hire individuals who want to retire with us. How do you feel about that?


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