Walters Recycling & Refuse, Inc. is looking for an energetic, hard-working, customer-focused team player to help us achieve overall strategic success as a Customer Service Representative.
If you think you would be a good fit for our company we would love to hear from you!
Walters is a leading provider of waste collection and recycling services to both the public and private sectors in the Twin Cities metropolitan area. We are a family-owned and operated business started in 1988 with a fleet of over 75 compressed natural gas (CNG) and Diesel Trucks and over 100,000 customers.
At Walters we consider our services to go Beyond the Curb! We believe that hiring qualified individuals for all positions within the company contributes to the overall strategic success in going Beyond the Curb!
Benefits
Walters offers competitive benefits packages including:
- Competitive wages - Based on Experience
- Health Insurance
- Dental Insurance
- Company Paid: Life Insurance and Short Term Disability
- Voluntary Benefits; Additional Life Insurance, Long Term Disability, Critical Illness, and Accidental
- Legalshield/ID Shield
- 401K with Employer Match
- Personal Time Off
- 6 Paid Holidays
- And more!
Job Summary
Interact with existing and potential customers to provide and process information in response to inquiries, concerns, and requests about our services. Also, help to improve internal communication between and among several departments. Be a member of one of the safest and simple services in the industry.
Primary Responsibilities
- Answer phones and respond to customer requests
- Sell our services to potential new customers
- Enter account information into our operating system
- Transfer calls to appropriate staff
- Identify, research, and resolve customer issues using the operating system
- Follow-up on customer inquiries not immediately resolved
- Research billing issues
- Research misapplied payments
- Recognize, document, and alert the manager of trends in customer calls
- Recommend process improvements
- Other projects may include billing, electronic scanning of checks, or other projects within the customer service group
- Other duties as assigned
Working Conditions
Office environment
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