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Patient Access Rep Supervisor 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category Healthcare  

Job Summary:

Under the direction of the Manager, this position is responsible for overseeing the efficient functions of the front office, scheduling and medical records to ensure smooth patient flow. The supervisor is liaison between the front office and back office, monitoring and implementing processes for best practices. Instructs staff in and promotes an excellent customer service atmosphere for patients.

This is a working supervisory position, requiring the knowledge and applicability of the work duties. This position is responsible for the supervision of personnel, recruitment – interviewing, hiring/selecting, onboarding, and terminating staff; performance reviews including corrective action. This position is responsible to coach, mentor, train and monitor staff to ensure accurate and complete information is gathered from patients and physicians and processed to enable billing functions to be accurate.

Reviews office for safety practices, performs safety training, hazard reviews and fire drills to ensure a safe work environment. Maintains current knowledge of the medical industry and leadership skills. Other duties as assigned.

Position Requirements

Education, Licenses, Certifications and Experience:
• High School education or GED.
• Demonstrated ability to read, write and speak English.
• Demonstrated ability to use a computer with Word and Excel software ability.
• 3 years experience in medical office, five years customer service experience. May accept education in lieu of some experience
• Previous supervisory experience strongly preferred.

Knowledge, Skills and Abilities:
• Knowledge of customer service concepts.
• Knowledge of business methods including productivity, workload analysis, and scheduling.
• Knowledge of business principles involved in planning, resource allocation, human resource concepts, operations, policies and procedures.
• Knowledge of cash management principles and procedures.
• Knowledge of medical terminology, medical records (electronic medical records preferred) and consent laws.
• Knowledge of insurance industry and billing practices.
• Working knowledge of business equipment to include computers, multi-line telephones, fax, copier.
• Math skills to manage cash, change, checks and credit card transactions.
• Skills for management of personnel resources – motivating, developing and directing people as they work.
• Skills for using the computer and software: Word, Excel and Outlook.
• Strong leadership skills to promote teamwork and excellent customer service practices.
• Strong communication skills – listening, oral and written.
• Ability to deal with others in a professional manner.
• Ability to multi-task, prioritize and problem solve.
• Ability to effectively supervise and train staff, including prioritizing, organizing and scheduling work assignments.
• Ability to maintain confidentiality and thorough knowledge of HIPAA policies and procedures.
• Ability to understand residency requirements and effects on scheduling.

Full-Time/Part-Time Full-Time  
Shift Days  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Req Number HEA-21-00004  
Location Family Medicine Center  
About the Organization  

This position is currently accepting applications.

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